Customer Service Support (English + German)

Global Blue Slovakia s. r. o.

Place of work
Nitra
Contract type
full-time
Start date
15.01.2017

Information about the position

Job description, responsibilities and duties

Are you looking for a role where you can actively use German and English language? Perhaps you already have some experience in the field of Customer Service? Do you understand customers' needs and feel like you are the one to help them? Do you consider yourself an outgoing team player? And last but not least, are you seeking a trustworthy employer brand, job with real impact and a wide range of benefits?
Majority of your answers were "yes"? Then read further because this is a job opportunity made for you!

Main duties and responsibilities
• Help our customers solve their requests in German language
• Dealing with them by either emails or other media
• Main task is to analyse the customer request and provide solution and advice on Global Blue services
• Cooperation with our merchants (Luis Vuitton, Harrods etc.) to provide guidelines
• Communication with other departments (Payments, Security, Processing) and local Office Managers to investigate the status of tax refund
• Keeping records of customer interactions and contacts
• Researching required information using available resources
• Following-up on customer inquiries not immediately resolved
• Identifying and escalating priority issues
• Recommending processes improvements

Principal accountabilities
• Maintaining the work shift hours
- Monday - Friday, 8:00 am - 6:00 pm CET, including public holidays
- Customer Service does NOT operate during weekends
• Providing customers with correct and complete information
• Ensuring the KPIs and SLAs are maintained
• Ensuring the contact logging software is correctly used to allow reports and analysis

Customer Service Support Representative is a wonderful start of career within a respected international company for fresh graduates.
Location: Nitra (with occasional business trips to Bratislava)

Employee perks, benefits

• Work in a stable international company
• Development and potential to grow
• Friendly atmosphere and informal company culture
• Benefits
- Language Courses
- Fitness – gym, swimming pool, wellness, massages
- Additional 2 days off per year
- Company library
- Employee referral program
- Employee suggestion program
- Teambuilding, Team events, Christmas party
- Birthday present
- "Fruit day"
- Sick days
and more..

Information about the selection process

If you are interested please send us your CV in English. We can't wait to hear from you!

Expected date of completion of the selection process

16 December 2016 (ostávajú ešte 5 dni)

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) and
German - Upper intermediate (B2)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

Must-Have requirements:
• Excellent knowledge of German (written communication on a daily basis)
• Knowledge of English on advanced level (initial training is in English and it is also our company language)
• Strong communication skills - verbal and written (pleasant style)
• Customer service orientation
• Computer literacy, knowledge of MS Office
• Good keyboard skills

We also welcome:
• Problem analysis and problem-solving skills
• Attention to details and accuracy
• International experience is a great asset
• Experience in Customer Service or similar is an advantage as well
• Organizational skills
• Sense of teamwork
• Positive attitude
• Stress tolerance

Advertiser

Brief description of the company

Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.

Number of employees

200-249 employees

Company address

Global Blue Slovakia s. r. o.
Prievozská 4D
821 09 Bratislava
http://www.global-blue.com

Contact

Contact person: Kristína Uríčková
E-mail: send CV
Send CV to the company
ID: 2661483   Dátum zverejnenia: 14.11.2016