Operations Team Leader with German

Nature and aim of the position
Global Blue has developed a Shared Center Service /SCS/ in central Europe to centralize many of the administration tasks from the local subsidiaries. Global Blue wants to extend its SCS offering and be opened for new countries and offer better service.

The Operation Supervisor, reporting to the Operation Manager has the partial responsibility for the paper based handling department based in Bratislava.

1. Supervise paper based handling department
2. Correct resource planning
3. KPIs /speed, quality, quantity & development/
4. Optimization and standardization of processes


Main duties and responsibilities:
To ensure the main aims listed above are handled in a professional and structured way

Principal accountabilities:
Assuring the right resource is in place to handle the workload
Assuring the resource is trained and expert in the processing activities
Develop personal growth opportunities
Ensuring that all issues are reported, elevated and escalated in timely manner
Contributes to team effort by accomplishing related results as needed
KPI reports are monitored, measured and understood by team
Motivating a team to deliver on the KPIs

Reporting and collaboration
• collaboration within Shared Center Service
• counterpart in local countries

• Language Courses
• Fitness
• Additional 2 days off per year
• Company library
• Employee referral program
• Employee suggestion program
• Teambuildings, Christmas party, Team events
• Brithday presents

If you are interested in this opportunity, please send us your CV in English. We look forward to hearing from you!