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Customer Service Analyst
Global Blue Slovakia s. r. o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
upon agreement
upon agreement
Information about the position
Job description, responsibilities and duties
Customer Service Analyst will prepare reports, analysis and action plans based on available data in order to support Customer Service to deliver best in class service to travellers and to strive for continuous improvement.
• Define regular & ad-hoc reports (related to contacts, KPIs, processes, performance, resource, etc.)
• Collect all Customer Service related data
• Prepare analysis, executive summaries, pinpoint areas of concerns and opportunities
• Develop corrective & preventive measures and document issue resolution procedures
• Support Customer Service in the action plan delivery
• Identify the best practices and business improvements - processes, systems, cooperation, training (internal & dotted lines) etc.
• Contribute to business meetings and report on issue status
• Define regular & ad-hoc reports (related to contacts, KPIs, processes, performance, resource, etc.)
• Collect all Customer Service related data
• Prepare analysis, executive summaries, pinpoint areas of concerns and opportunities
• Develop corrective & preventive measures and document issue resolution procedures
• Support Customer Service in the action plan delivery
• Identify the best practices and business improvements - processes, systems, cooperation, training (internal & dotted lines) etc.
• Contribute to business meetings and report on issue status
Employee perks, benefits
- Interesting and challenging work in the international environment
- Opportunities for professional and personal growth
- Motivating company benefits (language courses, fitness & welness centre, teambuildings..)
- Opportunities for professional and personal growth
- Motivating company benefits (language courses, fitness & welness centre, teambuildings..)
Information about the selection process
Only selected candidates will be contacted.
Requirements for the employee
Candidates with education suit the position
University education (Master's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
• University degree
• Min. 2 years practical experience with analysis within Customer Service
• Must have an understanding of statistical analysis
• Data compiling to reports and information into comprehensive overviews and recaps
• Good communication & presentation skills (both verbal and written)
• Attention to detail, strong analytical thinking
• Innovative and creative ideas
• Fluency in written and spoken English
• Good knowledge of MS Office (Word, PowerPoint, Access; Excel - advanced)
• Independently identifies key issues, patterns or deviations
• Min. 2 years practical experience with analysis within Customer Service
• Must have an understanding of statistical analysis
• Data compiling to reports and information into comprehensive overviews and recaps
• Good communication & presentation skills (both verbal and written)
• Attention to detail, strong analytical thinking
• Innovative and creative ideas
• Fluency in written and spoken English
• Good knowledge of MS Office (Word, PowerPoint, Access; Excel - advanced)
• Independently identifies key issues, patterns or deviations
Advertiser
Brief description of the company
Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.
https://www.globalblue.com/corporate/about-us/who-we-are
https://www.globalblue.com/corporate/about-us/who-we-are
Number of employees
100-149 employees
Contact
ID: 1947156
Dátum zverejnenia: 3.12.2014
2014-12-03
lokalita: Bratislava Pozícia: Business Analyst Spoločnosť: Global Blue Slovakia s. r. o.