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Customer Service Representative with French and English
Global Blue Slovakia s. r. o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Start date
asap
asap
Information about the position
Job description, responsibilities and duties
- Dealing with customers either by telephone, e-mails, fax, letter or other media within define SLA & quality standards
- Keeping records of customer interactions and contacts
- Researching required information using available resources
- Communication and coordination with all team members, internal departments and local offices
- Following-up on customer inquiries not immediately resolved
- Identifying and escalating priority issues
- Recommending processes improvements
- Keeping records of customer interactions and contacts
- Researching required information using available resources
- Communication and coordination with all team members, internal departments and local offices
- Following-up on customer inquiries not immediately resolved
- Identifying and escalating priority issues
- Recommending processes improvements
Employee perks, benefits
- Interesting and challenging work in the international environment
- Opportunities for professional and personal growth
- Motivating salary scheme and company benefits (language courses, fitness & wellness centre, additional holidays, company library, employee programs, team buildings..)
- Opportunities for professional and personal growth
- Motivating salary scheme and company benefits (language courses, fitness & wellness centre, additional holidays, company library, employee programs, team buildings..)
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Advanced (C1) and French - Advanced (C1)
Personality requirements and skills
Language knowledge – English and French (advanced, written and verbal)
Knowledge of MS office
Good keyboard skills
Experience in administration or customer service is advantage
Strong communication skills - verbal and written (pleasant style)
Problem analysis and problem-solving
Attention to details and accuracy
Customer service orientation
Organizational skills
Team work
Stress tolerance
Knowledge of MS office
Good keyboard skills
Experience in administration or customer service is advantage
Strong communication skills - verbal and written (pleasant style)
Problem analysis and problem-solving
Attention to details and accuracy
Customer service orientation
Organizational skills
Team work
Stress tolerance
Advertiser
Brief description of the company
Global Blue is the expert on international traveller shopping and spending. Today, the strength of our organisation and global presence enables us to provide over 63 000 travellers with Tax Free Shopping services every single day and we quickly became the global leader in Tax Free Shopping, facilitating the process for both merchants and shoppers.
https://www.globalblue.com/corporate/about-us/who-we-are
https://www.globalblue.com/corporate/about-us/who-we-are
Number of employees
100-149 employees
Contact
ID: 1716429
Dátum zverejnenia: 23.9.2014
2014-09-23
lokalita: Bratislava Pozícia: Administrative Worker, Official, Assistant, Call Operator, Secretary Spoločnosť: Global Blue Slovakia s. r. o.