HR Assistant

Key Responsibilities and Deliverables

*Responding to telephone, email and on-line enquiries and providing answers; managing the enquiry from initial contact to closure and ensuring a high level of customer service. Ensuring that correct and timely advice is provided and escalates issues where appropriate
*Providing transactional processing and administration for all main HR processes including recruitment, on-boarding, pre-employment checks, appraisals, performance management, salary and bonus review, secondments, leavers, retirements, maternity/new parent leave, work experience, long service awards and renewal of fixed term contracts

*Providing standard external correspondence which may include, references mortgage/rental applications and business visa letter

*Updating documents in response to new legislation or policy changes

*Actively participate in regular team meetings to ensure information is shared
*Involvement in HR projects
*Administration support for the Firm’s graduate programme
*Updating and maintaining accurate information on the firm’s HR System (Workday)
*Building and maintaining effective relationships with the other members of the HR team
*Actively participating in process improvement discussions, identifying, and communicating opportunities to improve the way that work is done, and implementing necessary changes

Key requirements (Communication/skills/experience)

Essential

*Customer service experience within a professional or commercial environment
*Clear and concise written and oral communication skills, with an excellent telephone manner
*Ability to build working relationships with a range of people at all levels
*Excellent organisational and time management skills with the ability to manage tasks efficiently and with a high attention to detail
*Focus on finding the right solutions and problem solving
*Positive attitude with strong team skills, sharing knowledge, collaborating with, and supporting colleagues
*Commitment to the highest level of integrity
*High level of PC/database skills, including MS Office and Excel
*Proficient English language skills

Desirable

*An understanding of working across cultural boundaries
*Previous experience of Workday or other HR database preferable but not essential
*Fluent written and oral skills in German, Spanish and/or French languages would be advantageous

Function

HR Operations is focused on providing excellent service delivery to the firm with services that are efficient, legally compliant, timely, accurate, consistent, and proactive. Activities span the full employee lifecycle from talent attraction to offboarding as well as providing support on other operational deliverables, such as knowledge management. The function consists of a multi-tiered team of HR professionals in various geographic locations.

Currently we are working on attractive benefit system and it will be presented to you during personal interview.