Technical Customer Service Engineer

FONA Dental s. r. o.

Place of work
Ševčenkova 34, Bratislava
Contract type

Information about the position

Job description, responsibilities and duties

Committed to excellence, we are currently looking for a high-quality individual to join our team as Technical Customer Service Engineer. The job holder will:
 Handle inbound/outbound telephone calls and emails/tickets from customers worldwide.
 Support basic and advanced troubleshooting of products
 Direct online/ on site support of our dealers’ technicians
 Follow up on open cases to ensure every case is progressing to resolution.
 Provide technical training and support to our dealers‘technicians
 Drive and develop the technical support activities together with the sales team
 Daily Communication in English

Employee perks, benefits

- Fast growing organization and exciting new brand in the dental industry
- The opportunity to work in a global environment with different cultures
- Professional development
- Highly motivated team members with professional approach

Information about the selection process

If you are interested in this position, please send your CV to Please note that we will contact only applicants meeting the stated requirements.

By applying for the position you are giving FONA Dental, s.r.o, Company ID: 45691118 a consent to process your personal data for the purpose of any future selection of job candidates. This consent is granted for an indefinite period and may be withdrawn at any time and for any reason upon your written notification sent to FONA Dental.

Requirements for the employee

Candidates with education suit the position

University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

Degree in Engineering

Language skills

English - Advanced (C1)

Driving licence


Personality requirements and skills

 Degree in engineering
 Minimum of 1 year experience in technical customer service or technical help desk environment
 Fluent knowledge of English language, any other language preferred
 Strong customer focus
 Excellent verbal communication skills
 Technical skills in electro-mechanics (in medical equipment field preferred)
 Advanced level of understanding and competency with the equipment operating software system, with maintaining and diagnosing electronic components, pneumatic and hydraulic systems,
 Advanced computer skills – SW, HW, networking
 Able to work under pressure
 Team work


Brief description of the company

FONA is a rapidly growing global company specializing in production, sales and service of dental equipment. As a member of Dentsply Sirona Group, leading global dental equipment producer, FONA is currently establishing its global headquarters in Bratislava. We are a young, dynamic company searching for highly motivated individuals willing to join our growing team. For more information about our company, please visit our web page

Number of employees

25-49 employees

Company address

FONA Dental s. r. o.
Štefánikova 7
811 06 Bratislava
ID: 2709229   Dátum zverejnenia: 11.11.2016