Desktop Services Analyst (Ref. No.: 520251)

Information about the position

Place of work
Digital Park II, Einsteinova 25, 851 01 Bratislava 5
Job description, responsibilities and duties
• Manage incoming requests and consults with users to assist in determining hardware, software, or system specifications.
• Providing remote telephonic support End users across EMEA.
• Assists in designing, developing, testing and implementing technical solutions for business applications.
• Responds to work requests regarding installation, configuration and/or maintenance of client software and the deployment of new technology releases, patches and virus remediation, performing new PC installations, troubleshooting, and software repair.
• Meet service level agreement on work assigned through ticketing system.
• Support Desktop / Laptop Migration to VDI
• Manage break fix tickets to resolve with in the SLA to ensure day-to-day operations of employee desktop / laptop equipment
• Maintains ticket system and prioritizes work according to the open issues posted
Other benefits
• Money and bonuses
Meal vouchers – fully covered by FDS
Jubilee benefits
Diners club - private credit card without fees
Referral program
Bratislavská mestská karta without fees
Contribution to pension plan

• Health
Health care - Private medical center
Life and Accident Insurance
25 full paid sick leave days per year
5 sick days
Bottomless drinks, coffee and tea in your office

• Work-life balance
Flexible working time
International environment
Leisure time events with your colleagues

• Your development
English language courses
Global University with thousands of e-learning courses
Long term career development
Hard & Soft skills trainings
Possibility of internal transfer to foreign branch office
Contract type

Requirements for the employee

Required education
University education (Bachelor's degree)

Language skills

English - Upper intermediate (B2)
Personality requirements and skills
2+ years of relevant experience in Desktop support
A solid understanding of all aspects of operating system administration; e.g. system installation and configuration, printer systems, fundamentals of security, installing third-party software, configuration of mail systems
Experience supporting virtualized desktop environments and utilizing and configuring e.g. VMware VDI
Experience with Citrix and supporting and troubleshooting mobile devices (Blackberry and Android) – Seen as advantage
Troubleshooting Windows 7
Problem solving skills, troubleshooting and analysis skills
Works well on a team and with limited supervision
Willingness to learning new technologies
Excellent skills in written and verbal English is a MUST
Excellent skills in written and verbal German is an advantage


Main focus of the company's activities
Information technology, computer programming, web portals
Number of employees
250-499 employees
ID: 2687372   Dátum zverejnenia: 11.1.2017