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Manager Acquiring Operations
Information about the position
Place of work
Digital Park II, Einsteinova 25, 851 01 Bratislava 5, Bratislava
Job description, responsibilities and duties
We currently have an exciting opportunity for a talented Operations Manager to manage Acquiring Operations and Merchant support across CEE region. The jobholder will manage daily operations activities, process excellence and projects related to continuous improvement.
The successful jobholder will:
•Be responsible for the day-to-day operation of the unit and delivery of customer service provision within budget, service level and quality targets.
• Work strategically on maximizing fit for purpose solutions ensuring continuous improvement and excellence in every experience.
•Manage and deliver projects as part of our continuous improvement process
•Refer and escalate issues or complaints in regards to Merchant enquiries.
•Be able to measure and evidence change through qualitative and quantitative data produced which displays a ‘so what’ difference.
•Encourage and calibrate quality monitoring and coaching on a weekly basis within each operational area.
•Continually challenge the existing processes and not settle for how it has always been done.
•Support new and existing business, where applicable attend on-site visits, conference calls to explain the service that can be provided or offer solutions to problems.
•Review all write-offs to ensure the department delivers within budget and highlight potential issues that may expose the business to risk.
•Use feedback loops such as voice of the customer surveys and proactive questionnaires to identify and deliver improvements in the overall merchant experience.
•Proactively engage Relationship Managers to discuss merchant issues, where applicable.
The successful jobholder will:
•Be responsible for the day-to-day operation of the unit and delivery of customer service provision within budget, service level and quality targets.
• Work strategically on maximizing fit for purpose solutions ensuring continuous improvement and excellence in every experience.
•Manage and deliver projects as part of our continuous improvement process
•Refer and escalate issues or complaints in regards to Merchant enquiries.
•Be able to measure and evidence change through qualitative and quantitative data produced which displays a ‘so what’ difference.
•Encourage and calibrate quality monitoring and coaching on a weekly basis within each operational area.
•Continually challenge the existing processes and not settle for how it has always been done.
•Support new and existing business, where applicable attend on-site visits, conference calls to explain the service that can be provided or offer solutions to problems.
•Review all write-offs to ensure the department delivers within budget and highlight potential issues that may expose the business to risk.
•Use feedback loops such as voice of the customer surveys and proactive questionnaires to identify and deliver improvements in the overall merchant experience.
•Proactively engage Relationship Managers to discuss merchant issues, where applicable.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Educational Specialization
IT, Economics, Banking
Language skills
English - Upper intermediate (B2)
Number of years of experience
4
Personality requirements and skills
Requirements:
•At least 3 years of relative working experience in the Acquiring sector
•Bachelor or higher degree in a relative discipline
•Ability to lead and manage a team preferably in a multinational environment
•Be self- motivated and enthusiastic with a strong focus on coaching
•Ability to adapt to changes and be able to understand how these changes will affect processes and merchant experience
•Innovative thinker capable of recognizing and suggesting sustainable change
•Excellent communication skills and a “can do” attitude
•Advance written and verbal communication in English
•At least 3 years of relative working experience in the Acquiring sector
•Bachelor or higher degree in a relative discipline
•Ability to lead and manage a team preferably in a multinational environment
•Be self- motivated and enthusiastic with a strong focus on coaching
•Ability to adapt to changes and be able to understand how these changes will affect processes and merchant experience
•Innovative thinker capable of recognizing and suggesting sustainable change
•Excellent communication skills and a “can do” attitude
•Advance written and verbal communication in English
Advertiser
Brief description of the company
Nexi is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. Nexi Group provides its services in over 25 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary.
Number of employees
250-499 employees
Contact
ID: 2346260
Dátum zverejnenia: 12.4.2016
2016-04-12
lokalita: Bratislava Pozícia: Process Manager Spoločnosť: Nexi Central Europe, a.s.