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Client Service Analyst I
Information about the position
Place of work
Bratislava
Job description, responsibilities and duties
Provides service support to both internal and external clients for a specific product or group of products.
Defines and/or resolves moderately complex customer problems within the designated product lines.
Has full product service issue accountability, including incident reports, communication center notification, Service Center work item records, adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate.
Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.
Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience, research and testing.
Moderately complex customer problems; research inquiries and issues.
Limited contract - replacement for an employee on maternity leave
Defines and/or resolves moderately complex customer problems within the designated product lines.
Has full product service issue accountability, including incident reports, communication center notification, Service Center work item records, adhering to client service level agreements, monitoring liability issues and escalation to management when appropriate.
Provides consultative servicing in order to meet client and company objectives, and fosters positive relationships with the client and internal departments.
Controls liability exposure, interprets and communicates industry standards, updates internal systems, communicates enhancements with expertise in product specific transactions, screens and reports, in addition to possessing knowledge of product/system functionality gained through experience, research and testing.
Moderately complex customer problems; research inquiries and issues.
Limited contract - replacement for an employee on maternity leave
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
Educational Specialization
Economics, IT
Language skills
English - Upper intermediate (B2)
Number of years of experience
1
Personality requirements and skills
Focus on service delivery and customer satisfaction
Experienced in customer contact
Distinctive understanding of functional and technical contexts
Analytical thinking and problem solving skills
Knowledge of the Acquiring Processing (Workflows, Systems, Processes)
Working independently and solution oriented
Strong coordination skills
Experienced in customer contact
Distinctive understanding of functional and technical contexts
Analytical thinking and problem solving skills
Knowledge of the Acquiring Processing (Workflows, Systems, Processes)
Working independently and solution oriented
Strong coordination skills
Advertiser
Brief description of the company
Nexi is European leader in the design, creation and management of technology infrastructures and services for Financial Institutions, Central Banks, Corporates and the Public Sector, in the areas of payments, cards, network services and capital markets. Nexi Group provides its services in over 25 countries, and also operates through its subsidiaries in Austria, Croatia, Czech Republic, Germany, Greece, Romania, Serbia, Slovakia, Hungary.
Number of employees
250-499 employees
Contact
ID: 1998044
Dátum zverejnenia: 30.1.2015
2015-01-30
lokalita: Bratislava Pozícia: Administrative Worker, Official, Financial Analyst, Helpdesk Operator Spoločnosť: Nexi Central Europe, a.s.