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Service desk specialist
Multitude IT Labs (as part of Multitude Group)
Place of work
Prievozská 4, 821 09, Bratislava
Prievozská 4, 821 09, Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Ferratum Group IT is looking for a Service desk specialist located in our Bratislava office.
Responsibilities will cover:
• Handle internal IT incidents and requests received via email, phone, or service desk application
• Incident logging through the service desk application, gathering required information and managing/prioritizing workload, escalations
• Ensuring that SLAs are met and correctly set
• Support for internal users, troubleshooting, coordination and follow ups, security and access management, IT inventory management
• Provide feedback on open issues to involved parties, status updates, monitor ticket validation and closure
• Monitoring IT environment and services using sophisticated monitoring tools, root-cause analysis
• Ensuring that disruption from major incidents is minimized and solutions are implemented on time
• On call support for business disrupting incidents
Responsibilities will cover:
• Handle internal IT incidents and requests received via email, phone, or service desk application
• Incident logging through the service desk application, gathering required information and managing/prioritizing workload, escalations
• Ensuring that SLAs are met and correctly set
• Support for internal users, troubleshooting, coordination and follow ups, security and access management, IT inventory management
• Provide feedback on open issues to involved parties, status updates, monitor ticket validation and closure
• Monitoring IT environment and services using sophisticated monitoring tools, root-cause analysis
• Ensuring that disruption from major incidents is minimized and solutions are implemented on time
• On call support for business disrupting incidents
Employee perks, benefits
• A pleasant international team and the opportunity to use English on daily bases
• Working with the newest technologies
• Fast growing company with bright future for personal development and professional career
• Working with the newest technologies
• Fast growing company with bright future for personal development and professional career
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Number of years of experience
1
Personality requirements and skills
• 1+ year experience in service desk/helpdesk environment
• Knowledge of Windows environment and basic administration (Active directory, software installations, remote desktop assistance)
• Experience with issue tracking/service desks tools
• Fluent English both written and spoken
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly (our internal clients are business users, technical specialists and managers)
• Excellent problem solving skills
• Quick learner willing to improve his/her skills continuously
• Well organized person able to handle various tasks as the same time
• Knowledge of Windows environment and basic administration (Active directory, software installations, remote desktop assistance)
• Experience with issue tracking/service desks tools
• Fluent English both written and spoken
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly (our internal clients are business users, technical specialists and managers)
• Excellent problem solving skills
• Quick learner willing to improve his/her skills continuously
• Well organized person able to handle various tasks as the same time
Advertiser
Brief description of the company
Multitude is a listed European FinTech company, offering digital lending and online banking services to consumers, small and medium-sized businesses, and other FinTechs. The services are provided through three independent business units, which are served by our internal Banking-as-a-Service Growth Platform. Multitude’s business units are consumer banking (Ferratum), business banking (CapitalBox) and wholesale banking (Multitude Bank). Multitude Group employs over 700 people in 25 countries and offers services in 16 countries, achieving a combined turnover of 212 million euros in 2022. Multitude was founded in Finland in 2005 and is listed on the Prime Standard segment of the Frankfurt Stock Exchange under the symbol 'FRU'.
As a global thinking company, we are proud of our diversity and currently employ people from over 40 different nationalities and walks of life. We support employee interests, hobbies, and goals both inside and outside of Multitude because we understand that happy people make happy employees.
As a global thinking company, we are proud of our diversity and currently employ people from over 40 different nationalities and walks of life. We support employee interests, hobbies, and goals both inside and outside of Multitude because we understand that happy people make happy employees.
Number of employees
500-999 employees
Contact
ID: 2531434
Dátum zverejnenia: 2.3.2017
2017-03-02
lokalita: Bratislava Pozícia: Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Spoločnosť: Multitude IT Labs (as part of Multitude Group)