Service desk specialist

Ferratum Slovakia s.r.o.

Place of work
Prievozská 4, 821 09, Bratislava
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Ferratum Group IT is looking for a Service desk specialist located in our Bratislava office.

Responsibilities will cover:
• Handle internal IT incidents and requests received via email, phone, or service desk application
• Incident logging through the service desk application, gathering required information and managing/prioritizing workload, escalations
• Ensuring that SLAs are met and correctly set
• Support for internal users, troubleshooting, coordination and follow ups, security and access management, IT inventory management
• Provide feedback on open issues to involved parties, status updates, monitor ticket validation and closure
• Monitoring IT environment and services using sophisticated monitoring tools, root-cause analysis
• Ensuring that disruption from major incidents is minimized and solutions are implemented on time
• On call support for business disrupting incidents

 

Employee perks, benefits

• A pleasant international team and the opportunity to use English on daily bases
• Working with the newest technologies
• Fast growing company with bright future for personal development and professional career

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2)

Number of years of experience

1

Personality requirements and skills

• 1+ year experience in service desk/helpdesk environment
• Knowledge of Windows environment and basic administration (Active directory, software installations, remote desktop assistance)
• Experience with issue tracking/service desks tools
• Fluent English both written and spoken
• Ability to diagnose the cause of problems in a complex environment and to provide effective solutions quickly (our internal clients are business users, technical specialists and managers)
• Excellent problem solving skills
• Quick learner willing to improve his/her skills continuously
• Well organized person able to handle various tasks as the same time

Advertiser

Brief description of the company

Ferratum is a pioneer in the field of financial technology and mobile consumer lending. Since 2005, the company has expanded its operations into more than 20 countries across Europe, North America and the APAC region. Ferratum Group’s headquarters are in Helsinki, Finland and the company is listed in the Prime Standard segment of the Frankfurt Stock Exchange.

With our EU banking licence and our established Big Data technology, we are poised to establish ourselves as a leading mobile bank at the cutting edge of the digital revolution in the banking sector. Our aim is to be at the forefront of the mobile revolution in banking. Our main focus is on simple mobile solutions that satisfy every expectation of our customers. With Ferratum Group, your smartphone becomes a mobile bank.

Number of employees

500-999 employees

Company address

Ferratum Slovakia s.r.o.
Prievozská 4
821 09 Bratislava
http://www.ferratumgroup.com
ID: 2531434   Dátum zverejnenia: 2.3.2017