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IT Service Desk Analyst with German
Experis
Place of work
Brno - City
Brno - City
Contract type
full-time
full-time
Wage (gross)
25-28.000 CZK btto + 2.000 CZK personal bonus
25-28.000 CZK btto + 2.000 CZK personal bonus
Information about the position
Job description, responsibilities and duties
• First point of contact for incidents and service requests logged by the end users
• Receiving, logging and managing tickets received via Phone/Email/Chat/web-forms
• 1st line support – Remote Troubleshooting and resolution of IT problems related to end user devices (computers and Mobile), Network, applications and computer peripherals
• Prioritize requests and incidents based on impact and urgency by selecting severity level
• Escalate and coordinate unresolved tickets with the relevant technical teams located globally
•Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Creating and updating support documentation and Knowledge base articles to assist other support staff and end users
• Receiving, logging and managing tickets received via Phone/Email/Chat/web-forms
• 1st line support – Remote Troubleshooting and resolution of IT problems related to end user devices (computers and Mobile), Network, applications and computer peripherals
• Prioritize requests and incidents based on impact and urgency by selecting severity level
• Escalate and coordinate unresolved tickets with the relevant technical teams located globally
•Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Creating and updating support documentation and Knowledge base articles to assist other support staff and end users
Employee perks, benefits
• Permanent contract
• Performance bonus
• Meal vouchers
• Bike Friendly Enviroment
• Language courses
• Competitive salary
• 5th week of leave
• Option to work from home
• Modern offices in the center of Brno, 2nd largest city of Czech Republic
• Initial Accommodation – 2 weeks accommodation provided by the company on joining
• Training opportunities – Professional training provided by experts for eligible employees – Six Sigma Green Belt, ITIL, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.
Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!
• Performance bonus
• Meal vouchers
• Bike Friendly Enviroment
• Language courses
• Competitive salary
• 5th week of leave
• Option to work from home
• Modern offices in the center of Brno, 2nd largest city of Czech Republic
• Initial Accommodation – 2 weeks accommodation provided by the company on joining
• Training opportunities – Professional training provided by experts for eligible employees – Six Sigma Green Belt, ITIL, Analytical Skills, Innovative Thinking, Leadership Training, MS Office etc.
Living in the Czech Republic has many advantages including affordable, low-cost living, a very good infrastructure, proximity to other European locations, as well as an interesting history and culture and beautiful nature. Brno is a truly international city with inhabitants and visitors from all over the world and there is no requirement to speak Czech!
Company on whose behalf the position is being filled
Information technology, computer programming, web portals
One of the leading BPO companies and provides industry solutions to customers of the banking and capital industries, communication service providers, media and entertainment, manufacturing, insurance, health & life sciences, retail, energy, utilities and services.
One of the leading BPO companies and provides industry solutions to customers of the banking and capital industries, communication service providers, media and entertainment, manufacturing, insurance, health & life sciences, retail, energy, utilities and services.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
The position is suitable for a fresh graduate
Yes
Personality requirements and skills
Excellent Written and verbal communication skills in English and German – at least level B2
• Excellent organizational skills
• Strong Active listening skills.
• Prior IT support experience – Managing incidents including business expectations and communication
• Tech Savvy individual with good understanding of Computers, Network, software, mobile Devices and cloud based technologies
• Knowledge/experience with enterprise IT infrastructure will be an added advantage
• Knowledge of ITIL or similar IT Service management framework is an added advantage
• Excellent organizational skills
• Strong Active listening skills.
• Prior IT support experience – Managing incidents including business expectations and communication
• Tech Savvy individual with good understanding of Computers, Network, software, mobile Devices and cloud based technologies
• Knowledge/experience with enterprise IT infrastructure will be an added advantage
• Knowledge of ITIL or similar IT Service management framework is an added advantage
Advertiser
Brief description of the company
Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.
The company is a holder of a licence to offer recruitment services.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 2984170
Dátum zverejnenia: 23.3.2017
2017-03-23
lokalita: Brno - City Pozícia: Helpdesk Operator, IT Analyst, IT/Technical Support Specialist Spoločnosť: Experis
Základná zložka mzdy (brutto) a ďalšie odmeny: 25-28.000 CZK btto + 2.000 CZK personal bonus