Work in our Contact Centre and speak Spanish!

Experis

Place of work
Brno - City
Contract type
full-time

Information about the position

Job description, responsibilities and duties

This is the chance to gain a valuable experience in the marketing sector using your communication skills as well as your languages.
Are you a target orientated individual wanting to carve a career within customer services with a professional organization?

Responsibilities:
In your role you will be a central point of contact for our client´s customers within EMEA region and the pre-sales consultant for prospective our clients´ customers generated from marketing campaign activities.
Working in a fast-paced, busy support & contact center environment, you will be tasked with:
- Handling pre-sales end user enquiries made through various means like chat, phone call or we-form with focus on pre-sales consultancy and sales lead generation
- Ensuring Sales team and our client´s partners receive qualified and comprehensive leads
- Coordinating with Sales team and partners to ensure all leads are followed up in a timely manner and data entry standards are met to secure marketing database and reporting accuracy
- Building relationship with customers responding to our marketing campaign by proactive outbound call activity
- Ensuring maximum compliance, quality of lead data, maintaining a self-motivated attitude towards KPIs and professional manner

Employee perks, benefits

- Continuous training and development (courses in IT, networking, management etc.)
- Competitive salary and target driven bonuses
- Life & pension insurance contribution
- 5 weeks of paid vacation per year
- Contribution to lunches in the canteen
- Fitness program - Multisport cards
- FREE Language courses
- Cafeteria Portal
- Banking benefits
- Volunteering and Charity programs
- Fruit days
- Modern Offices
- A dynamic and multicultural working environment

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

Global leader which offers technologies that give a virtual voice to an organisation's assets, people and transactions.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and Spanish - Upper intermediate (B2)

Personality requirements and skills

- Permision to work in the Czech republic/EU citizenship is a must
- Common sense with excellent customer service skills
- Strong communication & interpersonal skills; both spoken and written
- Action oriented
- High level of enthusiasm, a strong work ethic, and highly self-motivated
- Excellent time and task management with ability to multitask
- Calm and assured manner with ability to deliver results under pressure either as an individual or as part of a team
- Ability to handle a fast-paced environment and challenging workload
- Natural aptitude for technology
- Experience in Customer support or Call center is a plus
- Fluent in English and Spanish

Advertiser

Brief description of the company

Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees
ID: 2983969  Dátum zverejnenia: 22.3.2017