Problem / Incident coordinator

Experis

Place of work
Prague
Contract type
full-time

Information about the position

Job description, responsibilities and duties

Activities/Skill set required

• Problem Coordinator is responsible for implementing the Global Problem Management processes
• Is accountable for the delivery of high quality Root Cause Analysis (RCA) and problem resolution within given target duration. Must understand basic ITIL methology
• Delivery of executive summaries as part of the Root Cause Analysis documentation
• Fostering positive working relationships with Service Lines and Subject Matter Experts (SME)
• Coordinating problem resolution involving internal support groups, vendors, suppliers, customers
• Ensures quality of Known Error records within the Knowledge Database (KEDB)

Job requirements:

• Minimum of 3 years of Problem/Change/Incident experience
• Working knowledge of Incident/Problem/Change Management frameworks such as ITIL v3 Foundation, TQM or ISO 9000:2000
• Working knowledge of an industry known Problem Tracking software.
• Written and verbal communication skills with demonstrated ability to interact with senior level business partners within an organization
• Well rounded technical knowledge with the ability to understand basic Information Technology concepts and designs
• Extensive experience creating reports, analyzing trends, and making recommendations based on findings
• Proactive mindset, self-driven, and resourceful to achieve goals independently, as well as working well in groups

Employee perks, benefits

• Fair salaries (benchmark)
• Regular salary review
• 25 days of holiday instead of the 20 days by law
• Additional holidays related to years working for company, 1 additional day per 2 years
• Meal vouchers (100,-CZK, 55% paid by company)
• Education and development (e.g. 70% is ITIL V3 Foundation certified in 2014, language courses)
• Corporate laptop and mobile phone
• Flextime - Flexible working times (if job and customer allows)
• Fitness (2x/week)
• Fishing for Friends program
• Dedicated and independent people management

Company on whose behalf the position is being filled

Information technology, computer programming, web portals

For our client, Swiss It company, we loking for candidate on position Problem / Incident coordinator.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Advertiser

Brief description of the company

Experis is dedicated to connecting talented individuals with businesses and opportunities across a number of professional sectors, including IT, Finance, Engineering and Healthcare. We will work with over 80 percent of the Fortune Global 500 providing you access to a huge network of opportunities. Our consultants have deep industry knowledge and understand the challenges you’re facing. We’ll connect you to the roles that can help you accelerate your career.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees
ID: 2204955  Dátum zverejnenia: 31.7.2015