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Specialist – Technical Coordinator Workplace Applications – in the ICT Business Area within Europol (AD6)
Europol
Place of work
Eisenhowerlaan 73, 2517 KK The Hague, Netherlands
Eisenhowerlaan 73, 2517 KK The Hague, Netherlands
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
Within the ICT Operations group, the Workplace Services team is responsible for all user related devices, software and solutions. Both in a proactive way of managing ICT Solutions as well as in a more reactive way by handling tickets on customer request.
The successful candidate will be the Technical Coordinator Workplace Applications within the team Workplace Services. The main responsibilities may include:
• Investigate and solve complex questions and incidents in the area of Workplace / Desktop applications;
• Define processes for deployment of software images and packages to be carried out by the colleagues of Workplace Services;
• Management of incidents and requests (calls) related to Workplace Operating Systems and Applications in order to meet the quality and delivery times as stated in the SLA / Service Catalogue, from identification to resolution and notification and through appropriate assignment of tasks to the relevant operational teams, proactive monitoring of progress and maintenance of adequate tracing of cases;
• Perform any other tasks in the area of competence as assigned by the line management.
The successful candidate will be the Technical Coordinator Workplace Applications within the team Workplace Services. The main responsibilities may include:
• Investigate and solve complex questions and incidents in the area of Workplace / Desktop applications;
• Define processes for deployment of software images and packages to be carried out by the colleagues of Workplace Services;
• Management of incidents and requests (calls) related to Workplace Operating Systems and Applications in order to meet the quality and delivery times as stated in the SLA / Service Catalogue, from identification to resolution and notification and through appropriate assignment of tasks to the relevant operational teams, proactive monitoring of progress and maintenance of adequate tracing of cases;
• Perform any other tasks in the area of competence as assigned by the line management.
Employee perks, benefits
Monthly salary: approx. 4,172.96 EUR (net without allowance) and approx. 5,967.87 EUR (net with allowances – if applicable )
This indicative salary calculation took into account the expatriation, household and 1 dependent child allowance.
This indicative salary calculation took into account the expatriation, household and 1 dependent child allowance.
Information about the selection process
For a full description of the tasks and responsibilities, of the eligibility criteria and of the selection criteria (professional experience, professional knowledge, technical and social skills and competencies) please refer to the Vacancy Notice Ref. No. Europol/2015/TA/AD6/187 on Europol’s website.
How to apply :
Please refer to the EUROPOL RECRUITMENT GUIDELINES available on Europol’s website www.europol.europa.eu for further details on the application process and the selection procedure. You can apply until 14 August 2015.
How to apply :
Please refer to the EUROPOL RECRUITMENT GUIDELINES available on Europol’s website www.europol.europa.eu for further details on the application process and the selection procedure. You can apply until 14 August 2015.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Advanced (C1)
Number of years of experience
5
Personality requirements and skills
We are looking for IT specialists from all EU Member States, who have:
• At least 5 years of relevant IT experience;
• Documentable experience of working in Workplace Services (or similar) within a complex organisation with a diverse customer base of several hundred;
• Knowledge of ITIL and of its fundamental processes, in particular Incident, Problem and Change management;
• At least 5 years of relevant IT experience;
• Documentable experience of working in Workplace Services (or similar) within a complex organisation with a diverse customer base of several hundred;
• Knowledge of ITIL and of its fundamental processes, in particular Incident, Problem and Change management;
Advertiser
Brief description of the company
Helping make Europe safer
Europol is the European Union’s law enforcement agency. Our main goal is to achieve a safer Europe for the benefit of all EU citizens.
Headquartered in The Hague, the Netherlands, we assist the 28 EU Member States in their fight against serious international crime and terrorism. We also work with many non-EU partner states and international organisations.
Large-scale criminal and terrorist networks pose a significant threat to the internal security of the EU. Terrorism, cybercrime and people smuggling, to name just a few, pose a severe threat to the safety and livelihood of its people. The biggest security threats come from: terrorism; international drug trafficking and money laundering; organised fraud; the counterfeiting of euros; and people smuggling.
But new dangers are also growing, such as online radicalisation and trafficking in human beings. The networks behind the crimes in each of these areas are quick to seize new opportunities, and they are resilient in the face of traditional law enforcement measures.
Europol is the European Union’s law enforcement agency. Our main goal is to achieve a safer Europe for the benefit of all EU citizens.
Headquartered in The Hague, the Netherlands, we assist the 28 EU Member States in their fight against serious international crime and terrorism. We also work with many non-EU partner states and international organisations.
Large-scale criminal and terrorist networks pose a significant threat to the internal security of the EU. Terrorism, cybercrime and people smuggling, to name just a few, pose a severe threat to the safety and livelihood of its people. The biggest security threats come from: terrorism; international drug trafficking and money laundering; organised fraud; the counterfeiting of euros; and people smuggling.
But new dangers are also growing, such as online radicalisation and trafficking in human beings. The networks behind the crimes in each of these areas are quick to seize new opportunities, and they are resilient in the face of traditional law enforcement measures.
ID: 2183645
Dátum zverejnenia: 15.7.2015
2015-07-15
lokalita: Netherlands Pozícia: ICT Specialist, Network and Service Operation Specialist, Software Engineer, Systems Administrator Spoločnosť: Europol