Conversion rate optimization specialist

Information about the position

Place of work

Aupark Tower, 16th Floor, Einsteinova 24, Bratislava

Contract type

full-time

Job description, responsibilities and duties

The main role of the Conversion rate optimization (CRO) specialist is to work as a part of the Global CRO team providing assistance and support in the creation and execution of the global conversion rate optimization strategy.
The main responsibility of the CRO specialist is to maintain the AB testing roadmap and to take the ownership of the execution, evaluation and reporting phase of AB testing initiatives, while providing ad hoc assistance to the team in all the other phases of the process – incl. research and ideation.

Activities / responsibilities:
- Participate in the creation of the global conversion optimization strategy to get new and keep the old customers
- Suggest, plan, execute and evaluate conversion rate optimization initiatives, with the focus on the execution and evaluation phase of the process
- Maintain the internal AB testing / CRO optimization backlog/roadmap
- Define the setup for individual AB testing activities incl. hypothesis, KPIs and individual variations
- Work with the respective teams to prepare the assets for the testing
- Execute the test in the respective AB testing tool
- Report - analyze the results, identify findings and takeaways
- Assist in the implementation of CRO tools (AB testing, user flow analysis) to the properties of the ESET web ecosystem
- Provide assistance to ESET internal and external stakeholders who execute CRO initiatives by themselves
- Participate in the creation of comprehensive Web/Ecom CRO pulse-check analyses for ESET partners and offices
- Participate in the creation of Web/Ecom best practice guidelines to be shared with the internal stakeholders, partners and offices
- Participate in the development of the GWS platform by providing insights, suggestions, and AB testing assistance
- Provide ad hoc CRO support in other areas, based on the current needs of the team and the company

Methods & Tools:
- User flow analysis – Screen recordings, Web analytics
- A/B testing, Personalization
- Polls & Surveys – qualitative and quantitative analysis
- Web analytics – Google Analytics, Adobe Analytics etc.
- Heatmaps, Screen recordings, Polls – Hotjar etc.
- A/B testing, Personalization – Optimizely, Adobe Target etc.
- Ad hoc

Playground:
- ESET WEB properties
- SET ecommerce/checkout properties
- Overlap with other areas – whatever is needed – product, internal systems, etc. (growth hacking)

Key stakeholders:
- GWS team
- Global Online presence team
- Regions (e.g. EMEA, APAC, NORAM), Countries – ESET offices and ESET Partners
- Internal global stakeholders – Marcom, Product marketing etc.

Requirements for the employee

Required education

University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Advanced (C1)

Required experience

2

Number of years of experience

2

Personality requirements and skills

- At least 2 years of experience on similar position
- Hands-on experience with conversion rate optimization
- Good understanding of online marketing principles, trends in web design, accessibility, usability, user experience, e-commerce, SEO best practices, SEM and PPC
- Experienced in HTML, CSS, Javascript, and/or JQuery
- Experience with A/B testing tools (Optimizely, VWO or similar), heat mapping and user recordings tools (Hotjar, CrazyEgg, Clicktale or similar)
- Strong quantitative and qualitative analytical skills
- Proficiency in Microsoft Excel
- Service-orientated team player with expert communication skills
- Upbeat attitude, self-driven focus and motivation, and desire to work in a results-oriented environment
- Ability to work independently and prioritize and reprioritize tasks
- Ability and willingness to learn new things
- English is must

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Brief description of the company

The beginnings of ESET date back to 1987, when two young programming enthusiasts, Peter Paško and Miroslav Trnka, wrote a program for the detection of one of the world’s first computer viruses. They did not know that they had created one of the most successful antivirus programs in the world – dubbing it NOD. In 1992, together with their mutual friend Rudolf Hrubý, they formally established ESET.

What started as the brainchild of a few friends has evolved into the most valuable international brand of any Slovak company. Today ESET’s NOD32 technology protects over 100 million users across the world.

This success did not come overnight. The company’s global success and growth was given a boost in 1998 with its first “VB100” award from the prestigious Virus Bulletin magazine. Since then, we’ve received this accolade more than 80 times.

Today, over 1,000 employees around the world drive the company’s success − more than 450 of them in Slovakia, the home of ESET headquarters. We put great emphasis on research and development. In addition to seven regional centers, we are building a network of technology centers around the world – at present numbering nine.

Throughout the company’s expansion, we have stayed true to the principles on which we were founded, and we remain independent in order to continue to meet new challenges.

Main focus of the company's activities

Information technology, computer programming, web portals

Company address

ESET, spol. s r.o.
Aupark Tower, 16th Floor, Einsteinova 24
851 01 Bratislava
http://www.eset.sk

Contact

Contact person: Hanka Bóriková
Tel.: +421 2 322 44 070
E-mail: send CV
ID: 2680692   Dátum zverejnenia: 30.3.2017