Service Desk Specialist (1st & 2nd level)

The IT Operations Team is responsible for operating, maintaining and developing all ICT Core Services group. If you have experience in 1st level IT support and you would like to move further in your career, let us now!
For the operation and enhancement of our ICT infrastructure, we are looking for a 1st and 2nd Level IT Specialist for internal client as reinforcement of our international team.

You will be responsible for:
• Maintaining of local IT infrastructure
• 1st / 2nd level support on-site and via remote access to HW and SW, as well as peripherals
• Setting up of notebooks and PCs, as well as support for rollouts
• Delivering best practice incident, problem, request and asset management solutions
• Maintaining awareness of service levels for all assigned tasks
• Installation and testing of software applications, based on MS Windows 10, Office 365, Intune
• Administration of Active Directory and Exchange
• Back-up, restore of data
• Support of IT-projects planning and implementation

• Good MS Office knowledge
• Good MS-Windows 10 Knowledge
• Experience with MS Active Directory, MS Exchange and MS SharePoint
• Communicative personality with pro-active approach

Plus is:
• German language
• Basic knowledge of Incident, Problem and Change Management (ITIL), and IT ticket systems (ITSM)
• Experience from international company

• Interesting projects based on the newest technologies
• Opportunity for self-improvement and career growth
• Internal & external software development education and trainings (certifications)
• International environment (CH, DE, ES, RO, PH, SG)
• Occasional business trips to Switzerland
• Flexible working time
• 5 weeks of vacation
• 3 sick days
• Language courses (en, de)
• Sport & culture budget (including medical care)
• Referral & relocation bonus
• Fully covered meal vouchers
• Team buildings (grill party, Christmas dinner, sport events, etc.)

100-149 employees

Contact person: Mgr. Kristína Kozmová
E-mail: send CV