Sales Operations Representative - Order Management (ERP Software)

We are looking to attract an energetic, organized Sales Operations Representative to work in our Bratislava, Slovakia office.

Working as a key member of our Global Sales Operations Team – your goal will be to manage/process orders to generate revenues, increase operational efficiencies and provide at all times an extraordinary customer experience. You will be at ease with both sales and operational processes and possess excellent skills at building relationships, where you will thrive in environments where cross-functional collaboration is key to success.

Key Duties and Responsibilities
• Processing of all Direct and VAR Sales orders & Credit notes
• Issuing license keys for both internal software and Third party products
• Pre-registering and registering all new and existing customer information into our CRM database
• Working with finance to ensure Credit limits are allocated to new accounts
• Investigate and solve customer licensing/shipping/invoicing queries
• Verifying and processing of all Purchases Orders receive
• Creating standard Legal contract documentation for direct Sales team / Work with Legal dept. on any changes to be made
• Providing information to Auditors on a regular basis (ensuring SOX compliant)

Key skills
• Some experience of CRM systems along with Word, Excel would be an useful, this role will suit someone interested in working with systems and processes
• Excellent communication skills both verbal and written
• Multi tasker with a good eye for detail
• Good understanding of Math’s for pricing / calculations
Ideal Experience
• Sales Operations/ Finance / Customer Service background ideally gained within a software company highly desirable
• Highly organised
• Must be proactive and able to use initiative, with a willingness to learn on the job
• Ability to work to testing deadlines
• Must be fluent in English
• Some experience of working in an office environment essential

Please note: there will be some occasions where you will be required to work outside of hours, due to our quarterly financial closing.

Competitive Benefits
Permanent role

For more information visit www.epicor.com