Finance Billing Specialist

We pride ourselves in working together, our core values and inspiring creativity to deliver software solutions that improve the way companies do business around the globe. Epicor values include passion, teamwork, innovation, excellence, integrity and service. Our values inspire us to be a powerful force in the industry. Together, the diversity of our customers, employees and partners help make us successful and a great place to work.

We are looking for a full time Billing Specialist, to join our Finance team in Bratislava, Slovakia.

The ideal candidate will have experience of working in a software environment and busy Finance Team.

What You'll Do:

You will be responsible for supporting and directing the coordination and processing of Recurring Billing, Customer Record Maintenance and Process documentation. Generate correct invoices for multiple product lines. Send correct invoice to the customer. Fix any data/pricing/site issues found. Maintain and update service agreements for Epicor’s customers in EMEA. Help both internal and external customers with resolution of questions associated with the pricing and invoicing for support and maintenance contracts.

Responsibilities:

• Creating invoices in accordance with the established processes and ensuring contract compliance
• Configuration changes (add-ons, upgrades, cancelation)
• Processing billing for Maintenance support and License contracts, contract termination/cancellation
• Annual Price Increase coordination with Marketing and contract validation for price increases
• Generate queries to determine which customers need to be invoiced
• Review batch invoices for any data/pricing issues.
• Manually alter invoices to reflect the terms agreed to in the customer’s contract.
• Mail invoices, along with service agreement and letter, to the customer.
• Handle specific customer issues in a timely manner.
• Answer phone/email from both internal and external customers and act upon any requests.
• Update customer’s service agreement when payment is received.
• Enter relevant information into CRM Software System, documenting anything done on a customer’s account.
• Become the local reference (“go-to” person) for all system related matters within their region


What you will need to succeed:.
• Strong Experience with MS applications (Windows OS, Outlook, Excel & Word mainly).
• Team-player, with excellent communication, interpersonal and organization skills
• Quick learner, flexible and self-motivated driven individual


Why should you apply:
Development is high on the agenda at Epicor, so if you're looking for a role with lots of opportunity to gain new skills and become part of an outstanding global team, it's time to talk to Epicor.

Employment Details:
o Contract Type: Permanent - Office based role
o Hours: Full Time
o Home Office
o Place of work: Bratislava
o Start Date: To be agreed
o Other benefits: Competitive base salary

For more information about Epicor please visit www.epicor.com