Support Consultants with English (ERP Software) - Bratislava

At Epicor, our goal is to delight customers when they purchase any one of our business solutions and to keep them happy throughout its lifespan. The customer service and support teams make this happen by providing award-winning service to all Epicor users.

To succeed as a Support Consultant with Epicor you should love solving problems creatively, creating and maintaining customer loyalty by going above and beyond the customer’s expectation. As part of a global company, you’ll build on these skills, taking your career to the next level.

Based in Bratislava, you’ll be offering support to some of the world’s largest companies, it’s fast paced - and we’ll rely on you to maintain our high standards. Naturally you’ll be an all-round great communicator and, as our business language is English, you’ll speak it to a high level. In return we can offer you a fun working environment within a fast growing global enterprise software vendor.

As a Support Consultant for our Managed Services Team, working from our offices in Bratislava you’ll work on a number of key tasks that are essential in ensuring our business growth and maintaining our reputation as a world class enterprise software service organisation – these include:

• Receive and analyze inquiries from customers and users
• All customer issues to be logged and tracked
• Provide training to users on questions related to implemented systems and processes
• Test solutions, scripts and fixes, write reports or snap searches and co-ordinating issues with other departments
• Consult with experts beyond Managed Services on issues that cannot be solved
• Coordinate with the customers on solutions to be completed at the customers site
• Test and script software fixes provided by the Development team and prepare execution instructions for the relevant users and customers

This is your chance to develop your career and gain valuable experience in one of Fortune 100’s fastest growing technology companies.

Please note some shift patterns including weekends may be required.

• Participation in the company training program
• Food tickets based on the law in the amount of 4 EUR per working day
• Universal passes in the amount of 50 EUR per month
• Sickness absence policy, which is covering the payment of 100% of the average salary up to 17 sick days per calendar year - applicable after probation period
• English/Slovak lessons provided by external teachers - applicable after probation period

For more information about Epicor and our award winning support team please visit www.epicor.com