EMEA Supply Chain Service Level Agreement (SLA) Specialist

As part of the EMEA Manufacturing Organization, the EMEA Supply Chain Focus Account team enables complex solutions growth through internal and external customer engagement, solution set up, early Deal Engagement and fulfillment management in collaboration with all functions within Global Operations.

Responsibilities
- EG EMEA Supply Chain point of contact for Customer, Sales and Operations for customer requirements, Large Deals and SLA performance related matters
- Participate in improvement/reengineering projects across any area of the supply chain: manufacturing, engineering, order fulfillment, procurement, inventory management, etc.
- Counsel business leaders as a trusted advisor, determine the approach for executing high level operational plans, and develop creative solutions in support of strategic accounts
- Anticipate emerging trends that may impact the function's strategy
- Participate on regular performance review sessions with EMEA Manufacturing functions and front end account representatives
- Leveraging End-to-End operational performance data, scrutinize and develop Supply Chain improvement plans such as highlighting off goal performance and driving corrective action plan in collaboration with Supply Chain operations teams
- Supply Chain representative in front of the customers


General Job Requirements:
- Applies advanced subject matter knowledge to complex business issues and is regarded as a subject matter expert.
- Frequently contributes to the development of new ideas and methods.
- Works on complex problems/projects where analysis of situations or data requires an in-depth evaluation of multiple factors.
- Ability to influence and drive change
- Exercises significant independent judgment within broadly defined policies and practices to determine best method for accomplishing work and achieving objectives.
- Acts as an expert providing direction and guidance to process improvements and establishing policies.
- Represents the organization to external customers
- Collaborates across regions and business units
- Typically interacts with Directors and VPs
- Leads quantitative and qualitative business models and analyses to support proactive supply chain operation activities & priority projects.