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Service Dispatcher with Dutch

Information about the position

  • Place of work: Bratislava
  • Start date: negotiable
  • Contract type: full-time

Job description, responsibilities and duties

Role Statement:
• Daily schedule and assign jobs to Customer Engineers and subcontractors in order to meet the Customer requirements for contracts, repairs, emergency calls, warranties

Key Duties & Responsibilities
• Process new orders in well-timed manner
• Raise purchase orders for material and subcontractors following Company Policies
• Control staff holidays, absence, sick leave and co-ordinate with Service Operations Manager
• Answer phone calls from Customer to solve emergency cases
• Invoice Customers as soon as a job has been completed and close relevant Service requests.
• Be responsible for van stocks inventory

Job Requirements
• School Background: secondary technical school
• Language skills: fluent in the Dutch language; Good English
• Technical / Functional skills:
- Minimum 2-3 years working experience (1 for graduates)
- Computer Literate: All office associated programs, ERP systems
- Able to manage people and coordinate/run projects
- Well organized and able to work under pressure

- Customer service oriented; Telephone skills; ability to organize time

Other benefits

* work within a professional and international team, friendly colleagues and managers
* benefit package (Summer Party, Christmas Party, Social events, fitness club card, Breakfast @ Emerson and further more.)
* flexible working hours
* language courses and corporate trainings
* just 37.5 hours per week
* market competitive salary of course

Requirements for the employee

Required education

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Educational Specialization

economic, technical

Language skills

Dutch - Advanced (C1) and
English - Intermediate (B1)

Personality requirements and skills

Required experience:
At least 1 year of professional experience in commercial area (would be an advantage)

Technical / Functional skills:
PC literacy (excellent knowledge of Microsoft office required)
Preferred knowledge of ERP system ((JDE/Oracle)/As400 system

Personal skills:
Ability to build a team environment and use participatory decision-making
Very strong customer oriented thinking
Strong team player with commitment and a positive attitude
Organization skills, quick orientation in problems, good time management
Excellent problem solver and stress resistant
Flexible and effective learning of new things and adapting to new conditions
Well organizer and precise with good administrative skills


Brief description of the company

Emerson was founded in 1890 in St. Louis, Missouri, USA as a manufacturer of electric motors and fans. Over the past 100-plus years, Emerson has grown from a regional manufacturer into a diversified global manufacturing and technology company. We offer a wide range of products and services in the industrial, commercial and consumer markets through our Process Management, Industrial Automation, Network Power, Climate Technologies, and Commercial & Residential Solutions businesses. Recognized widely for our engineering capabilities and management excellence, Emerson has approximately 115,000 employees and 220 manufacturing locations worldwide, including 10,000 engineers engaged into production and design of new products and services.

Emerson a.s. has been operating in Slovakia since 1994.

Main focus of the company's activities

Electrical industry

Information about the selection process

If you are interested in joining our shared services organization and feel that international environment is the right place for you, then please send us your CV in English language.

Contact details

Emerson a.s. Emerson Network Power
Apollo BC II, Prievozská 4/D
821 09 Bratislava

Contact person: Andrea Chinoracká
Tel.: +421 911 789 159
E-mail: send CV
Send CV to the company
ID: 2734458   Dátum zverejnenia: 24.10.2016