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Dispatcher of special projects incl. customer relationship management (maternity leave replacement)
Vertiv Slovakia, a. s.
Place of work
Prievozská 4/D, 821 09 Bratislava, Bratislava
Prievozská 4/D, 821 09 Bratislava, Bratislava
Contract type
full-time
full-time
Start date
negotiable
negotiable
Information about the position
Job description, responsibilities and duties
Key Duties and Responsibilities:
• Ensure that Global or Key Accounts related contract, T&M or project related field service is completed within scope in order to meet the Customer requirements.
• Monitor Key Accounts related service performance vs. Service Level Agreement (response time, PM completion rate, reaction time, resolution time, first time fix rate, etc), help to build scorecards for Key Accounts.
• Is responsible for training and couching EMEA service operation team members (supervisors, field engineers, etc) to fill and provide documents, paperwork as per customer requirement within delivery lead time.
• Sharing best experience-helping continuous improvement (customer satisfaction, processes, data health & quality)
• Ensure that time is maximized on the most important priorities/ determines project priorities and manages tasks accordingly.
• Help to manage/dispatch out of European warranty cases.
• Help MUs to manage difficult international projects.
• Assure the execution of all the controls prescribed by I.T.C. Regulation for legal commerce of products (also HQ/SW), services, systems and technologies Emerson Network Power in total or composed by parts produced in USA.
• Control system (ERP) data quality/health, ensure total discipline in the use of the ERP system
• Cooperate with Service Sales Engineers, Service Operation Managers and EMEA Service Director to achieve sales objectives.
• Prepare documents requested by Key Accounts/Global Customers, calculate prices based of contractual agreement, chase customer to provide purchase orders reactive actions related.
• Monitor progress in all areas where process still needs to be standardized.
• Performs miscellaneous job-related duties as assigned.
• Ensure costs are monitored on all T&M and project works carried out
• Driving for results, supporting team members, escalate pending issues
• Ensure that Global or Key Accounts related contract, T&M or project related field service is completed within scope in order to meet the Customer requirements.
• Monitor Key Accounts related service performance vs. Service Level Agreement (response time, PM completion rate, reaction time, resolution time, first time fix rate, etc), help to build scorecards for Key Accounts.
• Is responsible for training and couching EMEA service operation team members (supervisors, field engineers, etc) to fill and provide documents, paperwork as per customer requirement within delivery lead time.
• Sharing best experience-helping continuous improvement (customer satisfaction, processes, data health & quality)
• Ensure that time is maximized on the most important priorities/ determines project priorities and manages tasks accordingly.
• Help to manage/dispatch out of European warranty cases.
• Help MUs to manage difficult international projects.
• Assure the execution of all the controls prescribed by I.T.C. Regulation for legal commerce of products (also HQ/SW), services, systems and technologies Emerson Network Power in total or composed by parts produced in USA.
• Control system (ERP) data quality/health, ensure total discipline in the use of the ERP system
• Cooperate with Service Sales Engineers, Service Operation Managers and EMEA Service Director to achieve sales objectives.
• Prepare documents requested by Key Accounts/Global Customers, calculate prices based of contractual agreement, chase customer to provide purchase orders reactive actions related.
• Monitor progress in all areas where process still needs to be standardized.
• Performs miscellaneous job-related duties as assigned.
• Ensure costs are monitored on all T&M and project works carried out
• Driving for results, supporting team members, escalate pending issues
Employee perks, benefits
market competitive salary
work within a professional and international team
social benefit package
friendly environment
flexible working time
37.5 hours per week
work within a professional and international team
social benefit package
friendly environment
flexible working time
37.5 hours per week
Information about the selection process
If you find this position interesting, please send us your CV in English language.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Language skills
English - Upper intermediate (B2) and Italian - Upper intermediate (B2)
Other knowledge
Microsoft Excel - Advanced
Microsoft Outlook - Advanced
Microsoft Outlook - Advanced
Experience in the position/sector
1
Personality requirements and skills
• Language skills: Excellent English (verbal and written), additional language (mainly Italian and Czech) is an advantage.
• Strong project management skills, project planning skills and experience.
• Problem Solving and Decision Making
• Excellent verbal and written communication skills.
• Quick understanding of processes and goals, as well as customer relationship management.
• Ability to perform well under pressure, adapt to change, and meet deadlines
• Excellent analytical and problem solving skills and strong attention to detail.
• Exceptional skills managing multiple interventions/events/calendars and travel plans
• Ability to communicate with people at all levels
• Technical / Functional skills:
- Working experience as Dispatcher or Scheduler, Customer Relationship Manager is an advantage
- Computer Literate: Office associated programs: Outlook, Office, Word and proficient Excel, PowerPoint
- Experience with ERP systems: Oracle, JDE
• Attitudes
- Customer service oriented; Telephone skills; ability to organize time
• Strong project management skills, project planning skills and experience.
• Problem Solving and Decision Making
• Excellent verbal and written communication skills.
• Quick understanding of processes and goals, as well as customer relationship management.
• Ability to perform well under pressure, adapt to change, and meet deadlines
• Excellent analytical and problem solving skills and strong attention to detail.
• Exceptional skills managing multiple interventions/events/calendars and travel plans
• Ability to communicate with people at all levels
• Technical / Functional skills:
- Working experience as Dispatcher or Scheduler, Customer Relationship Manager is an advantage
- Computer Literate: Office associated programs: Outlook, Office, Word and proficient Excel, PowerPoint
- Experience with ERP systems: Oracle, JDE
• Attitudes
- Customer service oriented; Telephone skills; ability to organize time
Advertiser
Brief description of the company
At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup.
We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.
With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv. Explore them now and join our team of 27,000 employees in making the future of our customers’ business possible.
Vertiv Slovakia has more than 20 years of history in Slovakia. We have manufacturing plant in Nove Mesto nad Vahom, where are employed more than 1000 employees and Shared Service Centre for region EMEA was established in Bratislava 10 years ago.
For more information visit our website https://www.vertivco.com/
We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments.
With $4.4 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.
Whether you’re an established professional looking for a career change, an undergraduate student exploring options or recently received your MBA degree, you’ll find a variety of opportunities at Vertiv. Explore them now and join our team of 27,000 employees in making the future of our customers’ business possible.
Vertiv Slovakia has more than 20 years of history in Slovakia. We have manufacturing plant in Nove Mesto nad Vahom, where are employed more than 1000 employees and Shared Service Centre for region EMEA was established in Bratislava 10 years ago.
For more information visit our website https://www.vertivco.com/
Number of employees
1000 and more employees
ID: 2092594
Dátum zverejnenia: 27.5.2015
2015-05-27
lokalita: Bratislava Pozícia: Account Manager, Administrative Worker, Official, Customer Support Specialist Spoločnosť: Vertiv Slovakia, a. s.