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NOC and SD Operator Junior
EmbedIT
Place of work
Holandská 10, 639 00 Brno, Brno - City
Holandská 10, 639 00 Brno, Brno - City
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
The Network Operating Center and Service Desk Operator will be assigned to 24x7 on site team working on shift base. In this role is responsible for providing support as a first contact point for all customers who require support for their Service Requests, Incidents and Problems. He/she will be also responsible for providing technical support by monitoring of systems, report preparation and run of regular jobs based on work instructions.
Be part of it! Join our team and show us what's in you!
We give you a chance to...
Respond to customers enquiries regarding the operation of services within specified SLA's.
- Perform routine monitoring and control of the mission and business critical systems by using standardized monitoring tools – Netcool.
- Log all activity in the company ITSM tool.
- Perform routine IT Operation tasks.
- Ensure appropriate IT related procedures and work instructions are followed.
- Provide internal ICT support.
Be part of it! Join our team and show us what's in you!
We give you a chance to...
Respond to customers enquiries regarding the operation of services within specified SLA's.
- Perform routine monitoring and control of the mission and business critical systems by using standardized monitoring tools – Netcool.
- Log all activity in the company ITSM tool.
- Perform routine IT Operation tasks.
- Ensure appropriate IT related procedures and work instructions are followed.
- Provide internal ICT support.
Employee perks, benefits
For your wellbeing
- Motivating yearly bonuses.
- Extra week of holidays.
- 2 sick days/year.
For your better working environment
- Notebook.
- Cell phone.
- Free coffee/tea.
- Meal allowances.
- Relax room & Activity room.
- Referral Program Bonuses.
- Unforgettable corporate and team events.
- And of course you will be part of a IT professional team with access to new technologies, in a place where you can cultivate your expertise and use your knowledge to the full extent.
For your future
- Possible internal growth.
- Technical trainings and certificates.
- Loyalty bonus.
- Allowance to pension scheme.
- Motivating yearly bonuses.
- Extra week of holidays.
- 2 sick days/year.
For your better working environment
- Notebook.
- Cell phone.
- Free coffee/tea.
- Meal allowances.
- Relax room & Activity room.
- Referral Program Bonuses.
- Unforgettable corporate and team events.
- And of course you will be part of a IT professional team with access to new technologies, in a place where you can cultivate your expertise and use your knowledge to the full extent.
For your future
- Possible internal growth.
- Technical trainings and certificates.
- Loyalty bonus.
- Allowance to pension scheme.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
If you have...
- Basic IT knowledge.
- Excellent customer care skills.
- Excellent verbal and written communication skills.
- Flexible approach to work as well as the ability to priorities workload.
- Good problem solving skills.
- English written and spoken.
- Result and independent orientation, strong drive.
- Strong organizational, excellent interpersonal and communication skills.
- Basic IT knowledge.
- Excellent customer care skills.
- Excellent verbal and written communication skills.
- Flexible approach to work as well as the ability to priorities workload.
- Good problem solving skills.
- English written and spoken.
- Result and independent orientation, strong drive.
- Strong organizational, excellent interpersonal and communication skills.
Advertiser
Brief description of the company
EmbedIT is a 100% Czech IT Centre that provides development and operations services to Home Credit Group and Air Bank (PPF Group). Our internally developed applications serve more than 36 million customers in 10 countries incl. Russia and China. Our operations team manages 13 data centres distributed worldwide with a transaction volume exceeding 139 417 065 transactions per day. Our team of more than 600 professionals is located in 3 Czech cities: Brno, Ostrava, and Prague.
Number of employees
500-999 employees
ID: 1845746
Dátum zverejnenia: 8.10.2014
2014-10-08
lokalita: Brno - City Pozícia: IT/Technical Support Specialist Spoločnosť: EmbedIT