Customer Service Representative

eCall Slovakia s.r.o.

Place of work
Jarošova 1, Bratislava
Contract type
full-time
Start date
10.06.2016
Wage (gross)
800 € - 1100 €

Information about the position

Job description, responsibilities and duties

Are you looking for a job where you can actively use English language? Perhaps is it connected to your past experience in the Customer Service field? Do you understand customer needs and feel like you are the one to help them? Are you a team-focused player? Was „yes“ the answer to majority of the above stated questions? Then read further because this might be the opportunity made for you!

Main duties and responsibilities
- Helping our customers solve their requests in English language,
- Dealing with the inquiries via email communication,
- Main task is to completely analyse the customer request and provide them with the solution and advice,
- Regular administrative work,
- Identifying and escalating priority issues,
- Cooperation with other departments.

Principal accountabilities
- Maintaining the work shift hours,
- Providing customers with compete and correct information,
- Ensuring the KPIs and SLAs are maintained.

Employee perks, benefits

- Intensive training within 3 weeks in English,
- Office work in a stable company,
- Friendly atmosphere within the company / team,

- Benefits:
- Skill trainings,
- Motivational competition,
- Teambuildings,
and more..

Information about the selection process

Please, send your CV’s to [email protected]

You acknowledge that your personal data will be processed acording to the estabilished law of protection of personal data.

We will only contact applicants, that fulfill our requirements.

Thank you for your understanding.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Advanced (C1)

The position is suitable for a fresh graduate

Yes

Personality requirements and skills

- amenability, consistence, adaptability to new environment,
- self activity and responsibility for own working value,
- punctuality

Advertiser

Brief description of the company

Spoločnosť eCall Slovakia pre svojich klientov prináša okrem širokého portfólia služieb vysoký pomer kvality a kvantity. Základom úspechu programu realizácie strategických cieľov je poskytovať služby v splnení vecných, časových požiadaviek v čo najvyššej kvalite.

Víziou spoločnosti eCall Slovakia je udržanie trvalého rastu v oblasti pôsobenia a to bez ohrozenia vnútorných hodnôt a kvality služieb. Chceme si naďalej udržať imidž špičkovej firmy v oblasti kontaktných centier, poskytujúcej riešenia v garantovanej vysokej kvalite, v dohodnutom rozpočte a čase.

Number of employees

25-49 employees
ID: 2105420  Dátum zverejnenia: 6.6.2016  Základná zložka mzdy (brutto) a ďalšie odmeny: 800 € - 1100 €