Application Support Specialist/Analyst (B2B SW solution)

We are company with world importance. We develop SoftWare for our FMCG clients e.g. Nestle, Carlsberg... In Europe we are the most successful company in this field. Our customers highly appreciate our high quality SW and support.

We are looking for addition to our support team. This position is compared to L2 or sometimes L3 support. Our client has allready his own person educated by us and dedicated to L1 .
As an Application Support Analyst, you will be a member of support team in Bratislava to solve more complex support cases reported by customers.

Your main task will be:
- Communicate with the end users and identify their needs.
- Cooperate with consultants, development team (programmers/analysts) etc. for efficient Ticket resolution
- Check Tickets on receipt to ensure sufficient informations
- Provide timely and accurate updates to Tickets
- Provide functionality testing to ensure that the service has been fully restored
- Preparation of technical and user documentation
- Other support work

We provide competitive salaries and a menu of generous group benefits. Our employees can customize a package for themselves and their families, which may include:

Medical
Dental
Vision
Pharmacy & Mail Order Rx
Short-Term Disability
Long-Term Disability
Life Insurance and AD&D

Additionally, provides paid time off for:
Vacation
Personal
Illness
Holidays

Moreover provides:
401(k) Employee Retirement Savings Plan, with Employer Match
Employee Assistance Programs/Life Management
Career and professional development
Tuition Reimbursement
Employee Referral Program

Information technology, computer programming, web portals

Global provider of software solutions and services, purpose-built for FMCG companies.