HR professional (customer care) - príležitosť v HR v Prahe

• Do you want to kick start your career in Human Resources?
• Are you looking to use your fluent German and English language skills to
help support and be the point of contact in the area of HR systems and operations?

In this role you will serve as the first point of contact for employees, managers and HR community in multiple countries to create a positive customer experience through problem understanding, communicating promptly on progress and engaging customers with a courteous and professional attitude.

Key job resposibilities:
• Provide rapid, high quality and validated response/support to HR related queries and requests.
• Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
• Maintain HR data via SAP system.
• Escalate requests that cannot be resolved directly to the appropriate experts.
• To guide and become the second reference point for HR Customer Care Specialists for HR processes and SAP related queries.
• Contribute to Knowledge Base for Czech Republic.
• Contribute to projects in scope for HR Customer Care Team.
• Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation
• Provide support for the transition period.
• Perform other tasks as assigned by Line Manager - System used: SAP, Telephony - Ticketing tool.

Other unlisted areas

International pharmaceutical company, one of the leaders on market.