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HR professional (customer care)
DRILL B.S. spol. s r.o.
Place of work
Prague
Prague
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
• Do you want to kick start your career in Human Resources?
• Are you looking to use your fluent German and English language skills to
help support and be the point of contact in the area of HR systems and operations?
In this role you will serve as the first point of contact for employees, managers and HR community in multiple countries to create a positive customer experience through problem understanding, communicating promptly on progress and engaging customers with a courteous and professional attitude.
Key job resposibilities:
• Provide rapid, high quality and validated response/support to HR related queries and requests.
• Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
• Maintain HR data via SAP system.
• Escalate requests that cannot be resolved directly to the appropriate experts.
• To guide and become the second reference point for HR Customer Care Specialists for HR processes and SAP related queries.
• Contribute to Knowledge Base for Czech Republic.
• Contribute to projects in scope for HR Customer Care Team.
• Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation.
• Provide support for the transition period.
• Perform other tasks as assigned by Line Manager - System used: SAP, Telephony - Ticketing tool.
• Are you looking to use your fluent German and English language skills to
help support and be the point of contact in the area of HR systems and operations?
In this role you will serve as the first point of contact for employees, managers and HR community in multiple countries to create a positive customer experience through problem understanding, communicating promptly on progress and engaging customers with a courteous and professional attitude.
Key job resposibilities:
• Provide rapid, high quality and validated response/support to HR related queries and requests.
• Take ownership for queries and be responsible for case opening and closing (end to end) and provide the first and final point of contact for the customer.
• Maintain HR data via SAP system.
• Escalate requests that cannot be resolved directly to the appropriate experts.
• To guide and become the second reference point for HR Customer Care Specialists for HR processes and SAP related queries.
• Contribute to Knowledge Base for Czech Republic.
• Contribute to projects in scope for HR Customer Care Team.
• Ensure compliance in line with Data Privacy and Protection guidelines and other relevant legislation.
• Provide support for the transition period.
• Perform other tasks as assigned by Line Manager - System used: SAP, Telephony - Ticketing tool.
Company on whose behalf the position is being filled
Other unlisted areas
International pharmaceutical company, one of the leaders on market.
International pharmaceutical company, one of the leaders on market.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
German - Upper intermediate (B2) and English - Upper intermediate (B2)
Personality requirements and skills
• Diploma/certificate in HR/other related field is preferred.
• Fluent English spoken and written.
• Fluent German is a must.
• Fluency in an additional European language is a plus.
• 1+ years of working experience in an SSC environment would be an advantage.
• Experience with HR Systems such as SAP ERP HCM is a big advantage
• Working experience in a call centre operations would be an advantage.
• Work experience in international environment/team/global company would be an advantage.
• Fluent English spoken and written.
• Fluent German is a must.
• Fluency in an additional European language is a plus.
• 1+ years of working experience in an SSC environment would be an advantage.
• Experience with HR Systems such as SAP ERP HCM is a big advantage
• Working experience in a call centre operations would be an advantage.
• Work experience in international environment/team/global company would be an advantage.
Advertiser
Brief description of the company
Personnel agency specialized in the field of recruitment & executive search.
Our other business activities are concentrated in three main areas:
* Comprehensive HR Solutions;
* Training & Profesisonal development;
* Professional Services & Management Consulting.
The company is a holder of a licence to offer recruitment services.
Our other business activities are concentrated in three main areas:
* Comprehensive HR Solutions;
* Training & Profesisonal development;
* Professional Services & Management Consulting.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 3011786
Dátum zverejnenia: 12.4.2017
2017-04-12
lokalita: Prague Pozícia: Administrative Worker, Official, Database Administrator, Database Analyst, HR Assistant, HR Officer Spoločnosť: DRILL B.S. spol. s r.o.