Assistance service coordinator (with Polish + English)

DRILL B.S. spol. s r.o.

Place of work
Senec
Contract type
full-time

Information about the position

Job description, responsibilities and duties

We are looking for technically oriented candidates with Polish+English, for small team of Assistance service -5 people- (this is not Shared service center). Position is suitable also for native Polish speakers.

RESPONSIBILITIES:

• Independently and simultaneously coordinate vehicle related cases reported to Assistance service
• Administrate all cases from first customer call to closing of a case according to procedures, guidelines and manuals and to a positive and accepted solution for the customer
• Analyse and direct new customer requests to the most appropriate company workshop for intervention.
• On behalf of the customer home dealer provide a guarantee of payment to the repairing workshop
• Continuously inform and keep all parties updated on the progress of a case

• According to manuals and guidelines continuously update the emergency case handling system

Employee perks, benefits

- stabile international company
- friendly environment
- 13th salary
- trainings for professional development

Company on whose behalf the position is being filled

Automotive industry, manufacture of transport equipment

Automotive importer.

Requirements for the employee

Candidates with education suit the position

Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)

Language skills

English - Upper intermediate (B2) and
Polish - Upper intermediate (B2)

Personality requirements and skills

• Secondary school or university degree preferably with a technical orientation
• Strong advantage: experience in a technical role from the heavy vehicle or equivalent industry
• Customer service/Call centre experience or very similar
• Very good verbal and written knowledge in both: English+Polish (Slovak language is not necessary)
• Good IT knowledge and experience (working with databases)

COMPETENCIES
• Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality work and ensure attention to detail
• Adapting; being flexible in changing circumstances and diverse situations, remaining calm and optimistic
• Customer orientation; guiding customers to the best solution by maintaining the relationship, giving focused advice
• Communicating; expressing oneself and conveying a message in a clear and logical manner, both verbally and in writing
• Problem solving; dealing with unexpected situations, acting on one’s own initiative to identify the situation, understand it, deal with it and implement the solution
• Structuring work; adding structure to tasks by defining priorities and completing the work in a systematic, efficient fashion within the required timeframe
• Processing; gathering, absorbing and decoding information efficiently, effectively and innovatively

Advertiser

Brief description of the company

Our core business activities are concentrated in three main areas:
* Comprehensive HR Solutions;
* Outsourcing of Support Functions and Service Units;
* Professional Services & Management Consulting.

The company is a holder of a licence to offer recruitment services.

Number of employees

50-99 employees

Company address

DRILL B.S., spol. s r. o.
Grösslingová 51
811 09 Bratislava
http://www.drill.sk

Contact

Contact person: Jana Trlíková
Tel.: +421 911 011 576
E-mail: send CV
Send CV to the company
ID: 2810190   Dátum zverejnenia: 14.11.2016