Support Specialist

Do you think IT support is this boring old job where you spend days explaining grumpy customers over and over that no, they should not have clicked that button and yes, this form can be printed in multiple copies? IT support at this company is different.

Software products that company develops are not bug free whose software is. That’s why there is the need to provide support in the first place. Company support guys are the front-line, its face to the customers; they are those heroes in the field that can really save the day and hear the victorious fanfare (plus a huge “thank you” from the happy customer). There’s nothing that can beat the feeling that you’ve helped someone out there, helpless, relying on you.

The support guys are not alone. Never have any of them been left to their own devices when in a real need of help from the actual developers of the software. Not that they need it too much: they know the software in and out and they learn a lot along the way. You can meet incredibly smart people in this company and you’ll learn a lot from them. A lot of the support work goes into digging for the root cause of problems so you need to be witty and resourceful to survive. Company actually solves the problems, not just shove them beneath the carpet so that they backfire at the most inappropriate moment later.

Duties and responsibilities
- Provision of remote (e-mail and telephone) support for all company´s customers with maintenance contract
- Proposing solution or workaround of the problem; determining root cause of problem and carrying out corrective action
- Remote deployment of hotfixes on customer systems
- Remote update of company software on customer systems
- Advising end users in using company products

If you feel that you really are a suitable candidate for this position, do not hesitate to send us your CV, using the link below. Every candidate will be contacted, even in case of negative feedback.
Please read carefully the text below and attach it to your CV: „I agree that company Drill B.S. s.r.o., located on Grosslingova 51, Bratislava, can manipulate with my personal data for purposes of employment mediation (adjustment, searching, selection, combination, liquidation, and to purvey to third persons, about their identity is the company obligatory to inform me) according to law No. 122/2013 Z.z.“
Do not hesitate to contact me by phone or by mail in case you have any questions: [email protected]
Give us the opportunity to assist you to manage your career even though this position may not be completely suitable for you.
Send us your CV with the personal data processing agreement so you can be contacted for relevant positions by DRILL B.S. Your CV will be entered into Drill B.S database , or you will be promptly contacted with a relevant job offer.
To see all positions from DRILL B.S., visit us at www.drill.sk

Information technology, computer programming, web portals

International SW company.