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Assistance service coordinator (with Polish + English)
DRILL B.S. spol. s r.o.
Place of work
District Senec
District Senec
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
We are looking for technically oriented candidates with Polish+English, for small team of Assistance service -5 people- (this is not Shared service center). Position is suitable also for native Polish speakers.
RESPONSIBILITIES:
• Independently and simultaneously coordinate vehicle related cases reported to Assistance service
• Administrate all cases from first customer call to closing of a case according to procedures, guidelines and manuals and to a positive and accepted solution for the customer
• Analyse and direct new customer requests to the most appropriate company workshop for intervention.
• On behalf of the customer home dealer provide a guarantee of payment to the repairing workshop
• Continuously inform and keep all parties updated on the progress of a case
• According to manuals and guidelines continuously update the emergency case handling system
• Report to the Supervisor in case of quality problems in the breakdown service as per the service failure routine and with the view to help the service network to improve on respective markets
• Actively participate in Assistance improvement
• Comply with Company policies and procedures, including the completion of documents and records
RESPONSIBILITIES:
• Independently and simultaneously coordinate vehicle related cases reported to Assistance service
• Administrate all cases from first customer call to closing of a case according to procedures, guidelines and manuals and to a positive and accepted solution for the customer
• Analyse and direct new customer requests to the most appropriate company workshop for intervention.
• On behalf of the customer home dealer provide a guarantee of payment to the repairing workshop
• Continuously inform and keep all parties updated on the progress of a case
• According to manuals and guidelines continuously update the emergency case handling system
• Report to the Supervisor in case of quality problems in the breakdown service as per the service failure routine and with the view to help the service network to improve on respective markets
• Actively participate in Assistance improvement
• Comply with Company policies and procedures, including the completion of documents and records
Employee perks, benefits
- stabile international company
- friendly environment
- 13th salary
- trainings for professional development
- friendly environment
- 13th salary
- trainings for professional development
Company on whose behalf the position is being filled
Automotive industry, manufacture of transport equipment
Automotive importer.
Automotive importer.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and Polish - Upper intermediate (B2)
Personality requirements and skills
• Secondary school or university degree preferably with a technical orientation
• Strong advantage: experience in a technical role from the heavy vehicle or equivalent industry
• Customer service/Call centre experience or very similar
• Very good verbal and written knowledge in both: English+Polish (Slovak language is not necessary)
• Good IT knowledge and experience (working with databases)
COMPETENCIES
• Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality work and ensure attention to detail
• Adapting; being flexible in changing circumstances and diverse situations, remaining calm and optimistic
• Customer orientation; guiding customers to the best solution by maintaining the relationship, giving focused advice
• Communicating; expressing oneself and conveying a message in a clear and logical manner, both verbally and in writing
• Problem solving; dealing with unexpected situations, acting on one’s own initiative to identify the situation, understand it, deal with it and implement the solution
• Structuring work; adding structure to tasks by defining priorities and completing the work in a systematic, efficient fashion within the required timeframe
• Processing; gathering, absorbing and decoding information efficiently, effectively and innovatively
• Strong advantage: experience in a technical role from the heavy vehicle or equivalent industry
• Customer service/Call centre experience or very similar
• Very good verbal and written knowledge in both: English+Polish (Slovak language is not necessary)
• Good IT knowledge and experience (working with databases)
COMPETENCIES
• Quality oriented; showing responsibility and perseverance at work, a total commitment to offer the highest quality work and ensure attention to detail
• Adapting; being flexible in changing circumstances and diverse situations, remaining calm and optimistic
• Customer orientation; guiding customers to the best solution by maintaining the relationship, giving focused advice
• Communicating; expressing oneself and conveying a message in a clear and logical manner, both verbally and in writing
• Problem solving; dealing with unexpected situations, acting on one’s own initiative to identify the situation, understand it, deal with it and implement the solution
• Structuring work; adding structure to tasks by defining priorities and completing the work in a systematic, efficient fashion within the required timeframe
• Processing; gathering, absorbing and decoding information efficiently, effectively and innovatively
Advertiser
Brief description of the company
Personnel agency specialized in the field of recruitment & executive search.
Our other business activities are concentrated in three main areas:
* Comprehensive HR Solutions;
* Training & Profesisonal development;
* Professional Services & Management Consulting.
The company is a holder of a licence to offer recruitment services.
Our other business activities are concentrated in three main areas:
* Comprehensive HR Solutions;
* Training & Profesisonal development;
* Professional Services & Management Consulting.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 2430571
Dátum zverejnenia: 10.2.2016
2016-02-10
lokalita: District Senec Pozícia: Administrative Worker, Official, Call Centre Supervisor, Call Operator, Customer Support Specialist, Helpdesk Operator Spoločnosť: DRILL B.S. spol. s r.o.