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Customer service coordinator
DRILL B.S. spol. s r.o.
Place of work
Bratislava
Bratislava
Contract type
full-time
full-time
Information about the position
Job description, responsibilities and duties
• Reports to Operations Director
• Responsible for setting up the International Call Center
• Manages and supports team of Driver Desk Agents in a Drivers Desk Call Center
• Perform forecasting and scheduling of inbound and outbound activities
• Monitors and ensures accountability for the application of operating systems including policies and procedures, operating structure, and information flow
• Ensures performance and quality standards through coaching and development responsibilities. Prepares and contributes to the International Call Center performance reviews.
• Holds 1 on 1 conversations and team meetings
• Does call observations, administrates action plans
• Maintains quality documentation for each direct report
• Acts as an ambassador to promote the satisfaction of Arval’s drivers
• Works with key stakeholders (local and international) to continually improve Arval’s driver related processes
• Implements best practice functionality of telephony system by working closely with IT
• Tracks call satisfaction rate and measures KPIs
• Provides direction and guidance to Driver Desk Agents
• Solves complicated cases and escalated complaints.
• Responsible for setting up the International Call Center
• Manages and supports team of Driver Desk Agents in a Drivers Desk Call Center
• Perform forecasting and scheduling of inbound and outbound activities
• Monitors and ensures accountability for the application of operating systems including policies and procedures, operating structure, and information flow
• Ensures performance and quality standards through coaching and development responsibilities. Prepares and contributes to the International Call Center performance reviews.
• Holds 1 on 1 conversations and team meetings
• Does call observations, administrates action plans
• Maintains quality documentation for each direct report
• Acts as an ambassador to promote the satisfaction of Arval’s drivers
• Works with key stakeholders (local and international) to continually improve Arval’s driver related processes
• Implements best practice functionality of telephony system by working closely with IT
• Tracks call satisfaction rate and measures KPIs
• Provides direction and guidance to Driver Desk Agents
• Solves complicated cases and escalated complaints.
Employee perks, benefits
• Interesting job in international environment
• Challenging tasks
• Motivation salary package and benefits
• Challenging tasks
• Motivation salary package and benefits
Company on whose behalf the position is being filled
Banking, finance
Well known international company in the field of leasing, car purchase, fleet management.
Well known international company in the field of leasing, car purchase, fleet management.
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Follow-up/Higher Professional Education
University student
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and German - Upper intermediate (B2)
Personality requirements and skills
Fluent in Slovak, English and German language (written and spoken) is a must
Personality requirements and skills:
• Min. experience of 3 years in the inbound / outbound call center as supervisor/teamleader/manager
• One or more years of experience in managing people
• Experience with establishing a call center
• Project management skills
• Advanced experience with MS Excel and MS Powerpoint
• Excellent verbal, written communication and interpersonal skills
• Ability to meet communicated schedules and deadlines
• Ability to multi-task
• Pragmatic attitude
• Good planning and organizational skills to balance and prioritize work
Personality requirements and skills:
• Min. experience of 3 years in the inbound / outbound call center as supervisor/teamleader/manager
• One or more years of experience in managing people
• Experience with establishing a call center
• Project management skills
• Advanced experience with MS Excel and MS Powerpoint
• Excellent verbal, written communication and interpersonal skills
• Ability to meet communicated schedules and deadlines
• Ability to multi-task
• Pragmatic attitude
• Good planning and organizational skills to balance and prioritize work
Advertiser
Brief description of the company
Personnel agency specialized in the field of recruitment & executive search.
Our other business activities are concentrated in three main areas:
* Comprehensive HR Solutions;
* Training & Profesisonal development;
* Professional Services & Management Consulting.
The company is a holder of a licence to offer recruitment services.
Our other business activities are concentrated in three main areas:
* Comprehensive HR Solutions;
* Training & Profesisonal development;
* Professional Services & Management Consulting.
The company is a holder of a licence to offer recruitment services.
Number of employees
50-99 employees
ID: 2027322
Dátum zverejnenia: 25.2.2015
2015-02-25
lokalita: Bratislava Pozícia: Call Centre Manager, Call Centre Supervisor, Customer Support Specialist Spoločnosť: DRILL B.S. spol. s r.o.