Head of reception

Hurry up and join our super friendly and ambitious environment where people are cared for and loved! The vibe of our guests does not leave anyone cold-hearted as they come from all over the world and share their energy of dreamers with you.

We are looking to recruit person on the position Head of Reception to join our DREAM team with the possibility to be promoted to General Manager in the future!!

We are the biggest one chain of hostels in Eastern Europe. At the moment DREAM Hostel chain has 10 hostels, 7 of them are in Ukraine: Kyiv, Kharkiv, Odessa, Rakhiv, Zaporizhzhia, Lviv, Poltava, 1 in Warsaw (Winner of Hospitality Awards in 2016), 1 in Bratislava and this spring we opened our biggest hostel in Prague.

We offer you to join our Team at DREAM Hostel Bratislava.
If you are:
Always with a big smile and passionate about delivering great service;
- Thorough and well organized with great attention to details;
- Energetic and proactive with excellent communication skills;

Main goal: Coordination of working processes on the Reception.

Duties:
-Interviewing, selecting and training staff (Receptionists and Hosts).
-Leading, monitoring, motivating and inspiring the team; providing guidance and support
-Schedule and control shifts for Receptionist and hosts efficiently according to forecasts room.
-Take part in reception operation during rush hours
-To handle promptly and courteously all guest comments, complaints, requests or enquires: take necessary actions, and make a thorough follow up.
-Improve guest service and efficiency of reception operation
-Quality control of Receptions’ work, monitoring Hosts’ quality of work
-Control the performance of financial operations by Receptionists
-Monitoring the Housekeeping work and ensures that daily cleaning audit is done correctly and in time.
-Follow up with Guests’ feedback in the hostel.
-Groups’ reservation control.
-Frequent check and update of social networks.
-Stocks supplies and keeps inventory of extra products (leaflets and maps), and stationery
-Follow up with General Manager requests and tasks

Responsibilities:
Quality performance of Receptionists and Hosts
Reporting to GM
Communicate effectively with other departments
Build strong team

Requirements:

-Excellent writing & speaking English and local language
-Hostel or hotel work experience on a managerial level

Head of Reception is a second person after General Manager at the Hostel. During absence of General Manager the Head of Reception is acting GM’s duties.

If you are ready to become a team member of professionals - we are waiting for you!!!

-Official employment
-Program of experience exchange in DREAM hostels chain
-Special loyalty program for Staff
Head of Reception is a second person after General Manager at the Hostel. During absence of General Manager the Head of Reception is acting GM’s duties.
We will thoroughly mentor and coach you through the onboarding process to make sure you feel comfortable and energetic to start your work with us