What we are looking for

Responsibilities

TECHNICAL EXECUTION

1. To obtain and maintain strong technical knowledge of the wide product range of the Group, with special view to application-oriented issues.
2. To get integrated into the Group's technical support and product development organization, maintain strong active relationship with product management of the various fields
3. To set up a filing/storing system and maintain up-to-date records of all technical documentation, including installation and operation manuals, exploded-view and electric circuit drawings. technical mailings/circulars etc.
4. To manage all spare-part related activities in the SK and CZ markets, including
   • understanding the Group's spare-part ordering and supplying system
   • answering customer inquires, giving price quotations for spare parts
   • giving consultancy to the customer, help him select the proper part
5. To learn the technical features of competition products, make comparison analysis, initiate product development
6. To maintain technical competence by keeping abreast of technology and technological developments, practices, procedures, etc.

AFTER-SALES SUPPORT & SERVICE

1. To follow sales of products and provide required technical information and technical support to customers, including
   • making sure the customer gets all necessary technical literature
   • providing consultancy for (and - if necessary - supervising) the installation of technically complex products
   • answering customer’s technical/application questions
2. To set up, manage and supervise a network of authorized services in SK and CZ
3. To fully manage warranty procedures to the satisfaction of the customer and observing the Group's warranty policies, including
   • receiving, registering and handling warranty claims,
   • giving technical expertise, deciding if the claim is justified, uncovering the possible causes of eventual serial breakdowns, making spot surveys, if required
   • deciding about the best way to settle/resolve the claim and making the required arrangements
   • keeping the customer informed about the procedure
   • keeping proper records about warranty claims and procedures as to the Group's warranty policy guidelines
4. To provide technical product/application/installation training to fleet customers in case of bigger orders
5. To enhance customer satisfaction level with Group's products and services, through pro-active identification of customer expectations, follow-up, and positive problem resolutions
   • Work with eventually dissatisfied customers and move them to a more positive satisfaction level

SALES SUPPORT

1. To give technical training/consultancy/advice to sales personnel, decide about the right product for the given application
2. To build up and maintain strong active relationship with key customers, answer technical questions, avail technical consultancy
3. To provide product trainings to target customer groups/segments, specially upon the launch/introduction of new products
4. To manage catalogues, brochures, flyers, manuals, translate or proofread translation of all technical literature
5. To actively participate in the preparations and effectuation of trade shows and other marketing events
6. To make sales-oriented product presentations, both orally and in writing, provide technical background in customer meetings, negotiations
7. To participate in team selling activities in cooperation with sales-only personnel, factory personnel and head-office product support personnel

SALES EXECUTION

1. To understand the business activities of accounts in the territory (by visiting them) and apply knowledge of the customer’s internal operation to tailor sales proposals to their specific needs
2. To prospect and develop new customer relationships, manage and supervise the business (sales/delivery process) with these customers
3. To act as customer’s first point-of-contact, receive and answer inquiries, make/issue price quotations within established limits and resolve any account issues in a timely fashion
4. To follow and understand the activities of the Sales Office, including negotiations, pending deals, unresolved problems, etc. so that to substitute sales personnel in all major functions,
5. To provide back-office services for traveling sales personnel
6. To help attain sales plans by new ideas for business development, market expansion etc.

The TSSE must comply with all aspects of the Group's Code of Conduct, company policies, operation procedures and standards.

Qualifications/skills/experiences:

  MUST HAVE (prerequisites)

1. bachelor's degree in technical science
2. 2-5 years of experience in technical sales support, preferably in automotive-related and/or mobile refrigeration-related fields
3. minimum 1 year experience in international company environment
4. native Slovak (or Czech) plus fluent command of English speaking, reading and writing (we are only interested in actual knowledge, not in written certificates - the job interviews will be made in English)
5. excellent computer user skills (including proficiency with the use of Windows and MS Office)
6. broadband internet access at home.
7. valid “B” category driver's license,
8. reliable personal car with insurance

SHOULD HAVE

1. professional level of verbal, written and listening communication skills, including the ability
   • to effectively negotiate and solve problems
   • to develop/prepare high quality and grammatically correct documents
   • to prepare/deliver compact but interesting presentations,
   • to develop the techniques for determining hidden customer needs.
2. ability to design protocols, presentations, direct mails etc. that creatively and effectively demonstrate the features and benefits of a given product or product group
• ability to adapt the level of detail and type of communication to the intended audience and effectively transfer technically complex information to an audience with more limited technical expertise
3. ability to focus on service, search actively for ways to improve customer service, identify customers' current requirements, expectations and needs.
4. ability to effectively negotiate with customers, teammates and management and to build/develop, sustain and service strong business relationships with customers and teammates
5. ability to effectively work independently
   • to plan and direct own activities, lead projects etc. with little guidance required
   • to make decisions, independent judgments (occasionally of complex nature) under minimum supervision

Key Success Factors

YOU ARE SUCCESSFUL IF

1. You’re easy to build relationships: you’re friendly and open in interactions with others, making them feel at ease, you have a genuine interest in people, their business and their technology needs, you can establish trust with customers; become a trusted advisor and you’re able to maintain confidentiality.
2. You have a strong personal drive for results: you have interest to shape visions/goals/objectives, you like to be accountable for technical sales and margins, you’re used to put in sustained effort to accomplish desired results
3. You can listen attentively: you like to ask questions to clarify others' opinions and ensure understanding of the key messages, you like to listen to others' comments without interrupting, you’re patient to listen to customers’ concerns and ask open-ended questions to help identify needs and capable to present solutions.
4. You can tolerate and leverage diversity: you’re able to work cooperatively with people who have different backgrounds, knowledge, styles, talents, perspectives, values and beliefs.
5. You are attentive to details: you’re able to prioritize and focus on appropriate details, therefore you do your work accurately,
6. You have a self-starter personality: you are a person of high energies and positive spirits, self-confident and well-organized
7. You don’t get upset by various pressure: you have the ability to operate effectively under pressure, navigate contentious situations and resolve conflicts
8. You don’t mind to occasionally step out from your job description and do any kind of work-task that is required in the given situation (which may time to time include some lifting, carrying, delivering, fixing/repairing, etc.)

Place of Work:

Bratislava (industrial zone/office environment)

Type of Employment:

full-time

Employment start date:

upon agreement (the job is open for instant start)

What will you get?

• job in international company
• flexible working hours
• friendly small team
• competitive remuneration (base salary + commission + bonus)
• subsidized meal vouchers
• occasional traveling (mostly to Germany and Hungary)
• notebook computer
• company mobile phone
• compensation for own car usage

Please apply:

Please send your CV and motivation letter (which should indicate initial compliance with the job requirements) in English by email to both of the following addresses

• [email protected]
• [email protected]

We are grateful to all candidates that are willing to work for our company, but we will contact only those, who fit our requirements.