Customer Manager
Place of work
Senec, District Senec
Contract type
full-time
Wage (gross)
by agreement
Information about the position
Job description, responsibilities and duties
Management of customer relationships (main customer contact),
Manage escalations and solving of any structural issues,
Account management,
Identify, evaluate and investigate reoccurring service issues to enable corrective actions and continuous improvement,
Provide ongoing improvement to existing service levels leading to cost saving and higher efficiency,
Managing all operational SOP in accordance to contract and budget,
Managing daily physical operation,
Implementation, maintaining and improvement of contractual agreements,
Business reviews, annual price indexations, participating on contract renewals,
Regular meeting with customers,
Drive operational efficiency and quality,
Ensure consistent service level with compliance to customer and internal KPI,
Discuss future business opportunities with the customers targeting a cost reduction and enabling further expansion for the customers and DHL,
Business Development,
Lead customer and DHL projects, supporting implementations of Business projects,
Responsible for professional management of customer requirements by phone, in writing or personal meeting,
Responsible for the provision of information in accurate and timely manner according to customer needs and within the contract requirement,
Leads the team in the implementation of WMS / SOP / SWOW,
Ensure that internal processes are followed, inclucding processes according to H&S, propose new improvements.
Manage escalations and solving of any structural issues,
Account management,
Identify, evaluate and investigate reoccurring service issues to enable corrective actions and continuous improvement,
Provide ongoing improvement to existing service levels leading to cost saving and higher efficiency,
Managing all operational SOP in accordance to contract and budget,
Managing daily physical operation,
Implementation, maintaining and improvement of contractual agreements,
Business reviews, annual price indexations, participating on contract renewals,
Regular meeting with customers,
Drive operational efficiency and quality,
Ensure consistent service level with compliance to customer and internal KPI,
Discuss future business opportunities with the customers targeting a cost reduction and enabling further expansion for the customers and DHL,
Business Development,
Lead customer and DHL projects, supporting implementations of Business projects,
Responsible for professional management of customer requirements by phone, in writing or personal meeting,
Responsible for the provision of information in accurate and timely manner according to customer needs and within the contract requirement,
Leads the team in the implementation of WMS / SOP / SWOW,
Ensure that internal processes are followed, inclucding processes according to H&S, propose new improvements.
Employee perks, benefits
Stable international company background, working for the biggest logistics company in the world,
Motivating remuneration and benefit package,
Work in pleasant working environment in young team,
Great opportunities for personal growth supported by training activities.
Motivating remuneration and benefit package,
Work in pleasant working environment in young team,
Great opportunities for personal growth supported by training activities.
Information about the selection process
In case of your interest please follow the link, register your CV in our application Job World and apply for this position online until 24.11.2014:
apply online
Uchádzač zaslaním osobných údajov, uvedených v životopise dáva súhlas spoločnosti DHL Logistics (Slovakia) s.r.o. so správou, spracovaním a uchovaním osobných údajov v súlade so zákonom č. 122/2013 Z.z., všetky uvedené informácie sú pravdivé a poskytnutie údajov je dobrovoľné a bez dôsledkov s tým, že tieto údaje môžu byť spracované výlučne pre účely databázy uchádzačov o zamestnanie. Súhlas je daný na dobu určitú po dobu 1 roka, následne budú údaje zlikvidované v súlade s uvedeným zákonom.
apply online
Uchádzač zaslaním osobných údajov, uvedených v životopise dáva súhlas spoločnosti DHL Logistics (Slovakia) s.r.o. so správou, spracovaním a uchovaním osobných údajov v súlade so zákonom č. 122/2013 Z.z., všetky uvedené informácie sú pravdivé a poskytnutie údajov je dobrovoľné a bez dôsledkov s tým, že tieto údaje môžu byť spracované výlučne pre účely databázy uchádzačov o zamestnanie. Súhlas je daný na dobu určitú po dobu 1 roka, následne budú údaje zlikvidované v súlade s uvedeným zákonom.
Requirements for the employee
Candidates with education suit the position
University education (Bachelor's degree)
University education (Master's degree)
Postgraduate (Doctorate)
University education (Master's degree)
Postgraduate (Doctorate)
Language skills
English - Upper intermediate (B2) and Slovak - Advanced (C1)
Driving licence
B
Personality requirements and skills
Educated to high-school degree,
English language – fluent (written and spoken),
Knowledge of computer skills ( MS Word, Excel, Power Point, Visio) – advanced,
Communication in foreign language,
Cost management (budgets and reviews),
Solving problems and complaints,
Customer service / negotiation skills,
Project Management and People Managment knowledge,
Direct contact with the customer (meetings, written, phone),
Driving licence B.
English language – fluent (written and spoken),
Knowledge of computer skills ( MS Word, Excel, Power Point, Visio) – advanced,
Communication in foreign language,
Cost management (budgets and reviews),
Solving problems and complaints,
Customer service / negotiation skills,
Project Management and People Managment knowledge,
Direct contact with the customer (meetings, written, phone),
Driving licence B.
Advertiser
Brief description of the company
DHL is the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. With about 395,000 employees in more than 220 countries and territories worldwide, DHL connects people and businesses securely and reliably, enabling global sustainable trade flows. With specialized solutions for growth markets and industries including technology, life sciences and healthcare, engineering, manufacturing & energy, auto-mobility and retail, DHL is decisively positioned as “The logistics company for the world”.
DHL is part of DHL Group. The Group generated revenues of more than 94 billion euros in 2022. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. DHL Group aims to achieve net-zero emissions logistics by 2050.
DHL is part of DHL Group. The Group generated revenues of more than 94 billion euros in 2022. With sustainable business practices and a commitment to society and the environment, the Group makes a positive contribution to the world. DHL Group aims to achieve net-zero emissions logistics by 2050.
Number of employees
1000 and more employees