Customer Support Engineer

As a member of Descartes´s Customer Support GLN team, you will be working in a dynamic environment providing L1 application support to our customers. Shift rotation plan (partially night shifts) will be presented to you at the interview. Some work from home may be required/allowed.
RESPONSIBILITIES
• Responding to customer incidents raised mostly via e-mails and web-based customer portal but also via telephone calls
• Evidence and management of the incidents in a ticketing system through the whole ticket life-cycle
• Communicating with customers and providing timely feedback
• Troubleshooting Descartes GLN application software issues reported by customers
• Communicating with L2 support teams and 3rd parties in case of complex and/or technical resolutions
• Developing knowledge base library
• Co-operating on internal and external projects.

We offer a flexible and casual work environment in a young and motivated team, as well as mentorship and on-the-job training. You will have an opportunity to contribute new ideas, to develop your talent and we welcome your fresh perspective.

If you are interested in this position and you fulfil the above mentioned requirements, please, send your application form together with:
1. your CV
2. agreement with processing of your personal data for indeterminate period ( in compliance with the Slovak Act No. 428/2002 Coll. on Protection of Personal Data and its amendments

to [email protected] citing Customer Support Engineer in the subject of your message.

We thank all applicants for their interest in Descartes; however only those candidates selected for an interview will be contacted.