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Service Desk Analyst
Descartes Systems (Slovakia) s.r.o.
Place of work
District Námestovo
District Námestovo
Contract type
full-time
full-time
Start date
ASAP
ASAP
Information about the position
Job description, responsibilities and duties
As a member of the Descartes Service team, you will be working in a dynamic environment providig support to our customers in a 24x7 environment.
The Service Desk Analyst will be the first and single point of contact towards our customers. He/she will handle and follow up on the requests or issues of both our internal and external customers, and will keep customers informed of delays or early fulfillments.
Responsibilities:
• Ensure proper call ticket routing to internal support teams
• Proactive application monitoring
• Provide timely feedback to external and internal customers via phone, e-mail or other forms of communication
The Service Desk Analyst will be the first and single point of contact towards our customers. He/she will handle and follow up on the requests or issues of both our internal and external customers, and will keep customers informed of delays or early fulfillments.
Responsibilities:
• Ensure proper call ticket routing to internal support teams
• Proactive application monitoring
• Provide timely feedback to external and internal customers via phone, e-mail or other forms of communication
Employee perks, benefits
We offer a flexible and casual work environment in a young and motivated team, as well as mentorship and on-the-job training. You will have an opportunity to contribute new ideas, to develop your talent and we welcome your fresh perspective.
Information about the selection process
If you are interested in this position and you fulfil the above mentioned requirements, please, send your application form together with:
1. your CV
2. agreement with processing of your personal data for indeterminate period ( in compliance with the Slovak Act No. 428/2002 Coll. on Protection of Personal Data and its amendments
to [email protected] citing Service Desk Analyst in the subject of your message
1. your CV
2. agreement with processing of your personal data for indeterminate period ( in compliance with the Slovak Act No. 428/2002 Coll. on Protection of Personal Data and its amendments
to [email protected] citing Service Desk Analyst in the subject of your message
Requirements for the employee
Candidates with education suit the position
Secondary with school-leaving examination
University education (Bachelor's degree)
University education (Bachelor's degree)
Language skills
English - Upper intermediate (B2)
Personality requirements and skills
• Strong communication skills, both written and verbal
• Stong organizational skills, ability to multi -task
• Analytical and problem solving skills
• Previous help desk experience would be an asset
• Ability to work under pressure to meet the demands of our customers
• Experience with SAP CRM and Electronic Data Interchange (EDI) is a plus
• Stong organizational skills, ability to multi -task
• Analytical and problem solving skills
• Previous help desk experience would be an asset
• Ability to work under pressure to meet the demands of our customers
• Experience with SAP CRM and Electronic Data Interchange (EDI) is a plus
Advertiser
Brief description of the company
Descartes is the global leader in providing on-demand, software-as-a-service solutions focused on improving the productivity, performance and security of logistics-intensive businesses. More than 26 000 our customers use our modular, software-as-a-service solutions to route, schedule, track and measure delivery resources; plan, allocate and execute shipments; rate, audit and pay transportation invoices; access global trade data; file customs and security documents for imports and exports; and complete numerous other logistics processes by participating in the world's largest, collaborative multimodal logistics community. Our headquarters are in Waterloo, Ontario, Canada and we have offices and partners around the world. Learn more at www.descartes.com
Number of employees
150-199 employees
Contact
ID: 1986638
Dátum zverejnenia: 21.1.2015
2015-01-21
lokalita: District Námestovo Pozícia: Service Engineer, Service Technician, Systems Engineer Spoločnosť: Descartes Systems (Slovakia) s.r.o.