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Place of work
Fazuľová 7, Bratislava
Contract type
full-time
Customer Care Sr. Associate with Finnish language
People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Dell Business Operations, we are looking for a Customer Care Sr. Associate to join our team in Bratislava.
Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.
Key Responsibilities:
Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.
Key Responsibilities:
- Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem
- E-mail and phone communication to support sales service provided to customers
- Delivery of a positive customer experience, to solve situations when orders do not meet the customers' expectations
- Enhancing the value of the positive customer experience through the knowledge, information and advice given
- Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
- Use your own initiative to find new solutions for unusual or problematic situations regarding the customer’s order to ensure the best experience with Dell.
Osobnostné predpoklady a zručnosti
- Position is suitable for fresh graduates
- Secondary education
- English AND Finnish language
- Excellent communication skills
- Customer focus
Benefity
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
ID: 3001893
Dátum zverejnenia: 28.4.2017
2017-04-28
lokalita: Bratislava Pozícia: Call Operator, Customer Support Specialist, Helpdesk Operator Spoločnosť: Dell Technologies