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Place of work
Fazuľová 7, Bratislava
Contract type
full-time
Technical Training Analyst
Technical Training Analyst
Competitive salary
Bratislava, Slovakia
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
Key Responsibilities
•Coordinates class arrangements and delivers training
•Evaluates the delivery of training
•Typically works at one site or with a small subset of a region
•Delivers training to active/existing clients (steady state), to include new hire, change, service improvement and vitality training
•Provides support and classroom facilitation during new account transitions (assists sr. trainers), change or service improvement efforts
•Works with operations and training teams to identify changes and update knowledge base articles
•Understands operations performance metrics and can identify basic opportunities for improvement/vitality training
•Tracks and reports training measurements (Class feedback and Knowledge checks) and quality audit results, as necessary
Competitive salary
Bratislava, Slovakia
At NTT DATA, we know that with the right people on board, anything is possible. The quality, integrity, and commitment of our employees have been key factors in our company’s growth and market presence. By hiring the best people and helping them grow both professionally and personally, we ensure a bright future for NTT DATA and for the people who work here.
Key Responsibilities
•Coordinates class arrangements and delivers training
•Evaluates the delivery of training
•Typically works at one site or with a small subset of a region
•Delivers training to active/existing clients (steady state), to include new hire, change, service improvement and vitality training
•Provides support and classroom facilitation during new account transitions (assists sr. trainers), change or service improvement efforts
•Works with operations and training teams to identify changes and update knowledge base articles
•Understands operations performance metrics and can identify basic opportunities for improvement/vitality training
•Tracks and reports training measurements (Class feedback and Knowledge checks) and quality audit results, as necessary
Osobnostné predpoklady a zručnosti
Essential Requirements
•Language requirement: Excellent Written and Verbal Local and English language skills required
•4-6 years of relevant experience or equivalent combination of education and work experience
•Basic curriculum design skills
•Basic training delivery/facilitation skills
•Basic understanding of adult learning theory
•Solid language & communication skills
•Solid interpersonal and listening skills
Desirable Requirements
•Other language capabilities a plus, including but not limited to: Spanish, German, Portuguese, French, etc.
•Preferred certifications: MSCE, DCSE, ITIL, A+, other software/hardware certifications
•Basic project management skills
•Language requirement: Excellent Written and Verbal Local and English language skills required
•4-6 years of relevant experience or equivalent combination of education and work experience
•Basic curriculum design skills
•Basic training delivery/facilitation skills
•Basic understanding of adult learning theory
•Solid language & communication skills
•Solid interpersonal and listening skills
Desirable Requirements
•Other language capabilities a plus, including but not limited to: Spanish, German, Portuguese, French, etc.
•Preferred certifications: MSCE, DCSE, ITIL, A+, other software/hardware certifications
•Basic project management skills
Benefity
This position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc. or its subsidiaries. Please note, 1099 or corp-2-corp contractors or the equivalent will NOT be considered. We offer a full comprehensive benefits package that starts from your first day of employment.About NTT DATA
NTT DATA, Inc., together with its subsidiaries, is a leading business and IT services provider and global innovation partner, and part of the NTT DATA family of companies, with 80,000 professionals based in over 40 countries. NTT DATA combines global reach and local intimacy to provide premier professional services, including consulting, application services, business process and IT outsourcing, and cloud-based solutions. NTT DATA is part of NTT Group, one of the world’s largest technology services companies, generating more than $100 billion in annual revenues, and partner to 80% of the Fortune Global 100. Visit www.nttdata.com/americas to learn how our consultants, projects, managed services, and outsourcing engagements deliver value for a range of businesses and government agencies.
ID: 2978633
Dátum zverejnenia: 18.4.2017
2017-04-18
lokalita: Bratislava Pozícia: IT/Technical Support Specialist Spoločnosť: Dell Technologies