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Place of work
Fazuľová 7, Bratislava
Contract type
full-time
Would You Like To Join Our Global Sales Operations Team? Dell Is Now Looking For Dutch, Swedish & Norwegian Speaking People!
People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Global Sales Operations at Dell, we are looking for a Customer Care Sr. Associate to join our team in Bratislava.
Key Responsibilities:
• Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem
• E-mail and phone communication to support sales service provided to customers
• Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction
• Delivery of a positive customer experience, to solve situations when orders do not meet the customers' expectations
• Enhancing the value of the positive customer experience through the knowledge, information and advice given
• Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
• Use your own initiative to find new solutions for unusual or problematic situations regarding the customer’s order to ensure the best experience with Dell
Key Responsibilities:
• Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem
• E-mail and phone communication to support sales service provided to customers
• Advise and support a group of consumer, small & medium business and public and large enterprise clients to their highest satisfaction
• Delivery of a positive customer experience, to solve situations when orders do not meet the customers' expectations
• Enhancing the value of the positive customer experience through the knowledge, information and advice given
• Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
• Use your own initiative to find new solutions for unusual or problematic situations regarding the customer’s order to ensure the best experience with Dell
Osobnostné predpoklady a zručnosti
Essential Requirements
• 1+ year of work experience; position is suitable for fresh graduates
• Secondary education
• English AND Swedish OR Dutch language
• Excellent communication skills
• Customer focus
• 1+ year of work experience; position is suitable for fresh graduates
• Secondary education
• English AND Swedish OR Dutch language
• Excellent communication skills
• Customer focus
Benefity
BenefitsOur people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the
ID: 2835201
Dátum zverejnenia: 6.12.2016
2016-12-06
lokalita: Bratislava Pozícia: Customer Support Specialist, Helpdesk Operator Spoločnosť: Dell Technologies