Client Premium Support Agent with Polish

Client Premium Support Agent
Competitive salary
Bratislava, Slovakia

Are you a brilliant problem solver who could provide frontline support for a game changing, enterprisewide support service? Do you want to be a hero to Dell’s EMEA customers by resolving their complex IT issues? Within Dell Client Solutions, we are looking for a Client Premium Support Agent to join our remote technical assistance team in Bratislava, as well as providing telephone and email assistance as part of the Dell Global Service Desk.
Dell is a collective of customer-obsessed, industry-leading visionaries. At our core is a commitment to diversity, sustainability and our communities. We offer unparalleled growth and development opportunities for our team members. We believe that technology is essential for driving human progress, and we’re committed to providing that technology to people and organizations everywhere, so they can transform the way they work and live.

Key responsibilities
Dell Client Technical Support develops and delivers solutions that enable clients to maximise returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors when necessary, you will:
 Provides first-level technical support on Dell supplied client products
 Identifies and resolves issues affecting customer client systems
 Uses troubleshooting techniques and tools to identify technical defects/issues
 Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
 Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
 Engaging necessary support staff to resolve escalations in as short a timeframe as possible
 Attends required technical training sessions and makes effective use of assigned lab time

Essential requirements
 Fluency in English and Polish
 Excellent communication and customer service skills
 Active listening and empathy
 Ability to analyze and solve technical problems related to client products by investigating potential
solutions using troubleshooting skills
 Self-awareness is important, but be also a team player!

Desirable requirements
 Technical degree or Microsoft certifications
 Experience of providing remote IT support