Client Technical Support Agent with Polish Language

Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell’s customers by resolving their complex IT issues? Within Dell Services, we are looking for a Technical Support Agent to join our remote technical assistance team in Bratislava, providing support to our European customers as part of the Dell Global Service Desk.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Key responsibilities

Dell Services develops and delivers solutions that enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors, you will:
• Identify issues, investigate root causes and recommend solutions to reported problems
• Provide technical guidance in activities associated with identifying, prioritizing and resolving problems
• Screen, refer, and diagnose internal inquiries and work requests relating to PC maintenance
• Engage necessary support staff to resolve escalations in as short a timeframe as possible

Essential requirements
• Fluency in Polish and good English
• Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills
• Excellent interpersonal skills
• Excellent telephone and customer handling skills

Desirable requirements
• Thorough working knowledge of Dell supplied applications
• Using troubleshooting skills