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Social Media Analyst

Information about the position

  • Place of work: Fazuľová 7, Bratislava
  • Salary offered (gross): Competitive salary
  • Contract type: full-time

Job description, responsibilities and duties

Are you interested in social media? Do you have analytical thinking? WE are looking for you!

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Dell Services, we are looking for a Social Media Analyst to join our team in Bratislava.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Key responsibilities

The role is to analyze customer conversations on social media and derive insights using statistical modeling.
• Analyze customer mention on social media platforms and report insights - to be presented at department level
• Natural Language processing abilities (build keywords, variations, syntaxes); build predictive models based on historical data set
• Build early warning system for Dell products and services based on sentiment and volume analysis
• Research which websites need to be included in analysis based on Google analytics
• Coordinate with content team to develop content for top issues

Essential requirements

• Language - combination of 2 following languages: German, Dutch, Danish, Swedish, Norwegian - level understanding of written text; English - level able to present
• Customer Handling Skills (Tech, Care & Marketing)
• Good knowledge of Excel, Social Media platforms and forums - ability in moderating forums
• Good written & verbal communication skills; good presentation skills
• Basic to intermediate analytical skills - ability to analyze complex / abstract data and build crisp insights

Desirable requirements
• Knowledge of Sprinklr

Other benefits

Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.

Read our Equal Employment Opportunity Policy

Requirements for the employee

Required education

Follow-up/Higher Professional Education
University education (Bachelor's degree)
University education (Master's degree)

Language skills

English - Upper intermediate (B2) or German - Upper intermediate (B2) or Dutch - Upper intermediate (B2) or Norwegian - Upper intermediate (B2) or Swedish - Upper intermediate (B2) or
Danish - Upper intermediate (B2)


Company address

Dell s.r.o.
Fazuľová 7
811 07 Bratislava
ID: 2685969   Dátum zverejnenia: 21.9.2016