Customer Care Sr. Associate with Portugese language in Bratislava

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Dell Business Operations at Dell, we are looking for a Customer Care Sr. Associate to join our team in Bratislava.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Key Responsibilities:
• Investigation and resolving of pre-delivery and post-delivery issues to the satisfaction of the client and act on behalf of the customer with other Dell departments to ensure proper resolution of the problem
• E-mail and phone communication to support sales service provided to customers
• Advise and support a group of public and large enterprise clients from Portugal to their highest satisfaction
• Delivery of a positive customer experience, to solve situations when orders do not meet the customers' expectations
• Enhancing the value of the positive customer experience through the knowledge, information and advice given
• Work in a dynamic environment of multinational teams and with an opportunity of connecting to different people from various countries every day
• Use your own initiative to find new solutions for unusual or problematic situations regarding the customer’s order to ensure the best experience with Dell

Essential Requirements:
• 1+ year of work experience; position is suitable for fresh graduates
• Secondary education
• English and Portuguese
• Excellent communication skills
• Customer focus