Ľutujeme, spoločnosť ponúkajúca danú pracovnú pozíciu ukončila zverejnenie ponuky na stránke.
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Place of work
Bratislava
Contract type
full-time
TechDirect Engagement Lead - Spanish/English
Company Description
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Our people are the most critical component of our long-term success and their health and well-being are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.
With more than 100,000 team members globally, we promote an environment that is rooted in the entrepreneurial spirit in which the company was founded. Dell’s team members are committed to serving our communities, regularly volunteering for over 1,500 non-profit organizations. The company has also received many accolades from employer of choice to energy conservation. Our team members follow an open approach to technology innovation and believe that technology is essential for human success.
Our people are the most critical component of our long-term success and their health and well-being are our priority. You will enjoy a comprehensive, locally competitive benefits package.
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, colour, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.
TechDirect Engagement Lead – Spanish & English
Competitive salary
Bratislava, Slovakia
People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Global Deployment & Field services at Dell, we are looking for an Engagement Lead to join our TechDirect team in Bratislava.
Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.
Key responsibilities
Dell TechDirect develops and delivers online support solutions that enable customers and partners to maximise returns on IT investments, drive efficiencies and reduce costs. Working as part of a dedicated EMEA team, you will:
Provide support for Dell customers in English/Spanish speaking markerts wishing to take advantage of online self-support capability via Dell TechDirect.
Build effective relationships with existing user base promoting a great customer experience, ensuring account retention and continued usage of Dell online tools
Communicate directly with customers and partners; their key Dell stakeholders to ensure commitment to quality (terms of service), owning engagement, actions and remediation if required
Be a subject matter expert and point of contact for internal Dell teams focussing on digital tools adoption
Partner with Dell customer facing teams (for example: Sales, Technical Account Mangers) to help them to enable their customers
Engage customers, partners directly when required related to program governance activities
Competitive salary
Bratislava, Slovakia
People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within Global Deployment & Field services at Dell, we are looking for an Engagement Lead to join our TechDirect team in Bratislava.
Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.
Key responsibilities
Dell TechDirect develops and delivers online support solutions that enable customers and partners to maximise returns on IT investments, drive efficiencies and reduce costs. Working as part of a dedicated EMEA team, you will:
Provide support for Dell customers in English/Spanish speaking markerts wishing to take advantage of online self-support capability via Dell TechDirect.
Build effective relationships with existing user base promoting a great customer experience, ensuring account retention and continued usage of Dell online tools
Communicate directly with customers and partners; their key Dell stakeholders to ensure commitment to quality (terms of service), owning engagement, actions and remediation if required
Be a subject matter expert and point of contact for internal Dell teams focussing on digital tools adoption
Partner with Dell customer facing teams (for example: Sales, Technical Account Mangers) to help them to enable their customers
Engage customers, partners directly when required related to program governance activities
Osobnostné predpoklady a zručnosti
Essential requirements
Up to two years’ experience working in a customer facing environment and/or partner management role
Fluency in English and Spanish
Excellent communication and customer service
Able to operate independently to solve problems
To be able to collaborate effectively with and as part of a virtual team
Desirable requirements
Additional language skills are always welcome
Knowledge of billing, invoicing, vendor set up
Can meet the demands of a fast changing environment
Remote presentation skills
Technical Support background
Up to two years’ experience working in a customer facing environment and/or partner management role
Fluency in English and Spanish
Excellent communication and customer service
Able to operate independently to solve problems
To be able to collaborate effectively with and as part of a virtual team
Desirable requirements
Additional language skills are always welcome
Knowledge of billing, invoicing, vendor set up
Can meet the demands of a fast changing environment
Remote presentation skills
Technical Support background
Benefity
ID: 2581777
Dátum zverejnenia: 10.6.2016
2016-06-10
lokalita: Bratislava Pozícia: Customer Support Specialist, Helpdesk Operator, IT/Technical Support Specialist Spoločnosť: Dell Technologies