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Place of work
Fazuľová 7, Bratislava
Contract type
full-time
Would you like to support our VIP clients? Join our team!
Are you a brilliant problem solver who could provide front-line support for a game-changing, enterprise-wide support service? Do you want to be a hero to Dell’s customers by resolving their complex IT issues? Within Dell Services, we are looking for a Technical Support Agent to join our remote technical assistance team in Bratislava, providing support to our European customers as part of the Dell Global Service Desk.
Key responsibilities
Dell Services develops and delivers solutions that enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors, you will:
• Determine root cause for Hardware issues and identify and dispatch parts and labor to resolve the Incident and assign it in line with documented guidelines and procedures
• Verify warranty entitlement
• Support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
• Clearly and concisely log and track details of solutions provided to resolve customer issue and consequently maintain and update customer database and customer unique or recurring problems
• Handle technical and customer escalations
Essential requirements
• Advanced English and German language skills written and verbal
• Basic to advanced IT hardware knowledge and ability to learn
• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
• Ability to professional handling with customer
• Ability to work under pressure and handle stressful situations
Desirable requirements
• At least a year of Service Desk or Technical Support experience
• Customer service skills, verbal and written communication skills
Key responsibilities
Dell Services develops and delivers solutions that enable clients to maximize returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors, you will:
• Determine root cause for Hardware issues and identify and dispatch parts and labor to resolve the Incident and assign it in line with documented guidelines and procedures
• Verify warranty entitlement
• Support the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
• Clearly and concisely log and track details of solutions provided to resolve customer issue and consequently maintain and update customer database and customer unique or recurring problems
• Handle technical and customer escalations
Essential requirements
• Advanced English and German language skills written and verbal
• Basic to advanced IT hardware knowledge and ability to learn
• Ability to analyze and solve technical problems by investigating potential solutions using troubleshooting skills
• Ability to professional handling with customer
• Ability to work under pressure and handle stressful situations
Desirable requirements
• At least a year of Service Desk or Technical Support experience
• Customer service skills, verbal and written communication skills
Benefity
Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race,color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package. Read our Equal Employment Opportunity Policy
ID: 2433847
Dátum zverejnenia: 7.4.2016
2016-04-07
lokalita: Bratislava Pozícia: IT System Administrator, IT/Technical Support Specialist, Service Engineer, Service Technician Spoločnosť: Dell Technologies