Sales Support Analyst with English + French (Agency contract)

The Sales support Analyst will be responsible for supporting the Premier online users in the EMEA region Other duties will include working with cross functional teams for process improvements within online, working with the regional help desks to create a follow the sun process, and to standardize the processes and policies across all three help desks. This will involve:
• Respond to customer requests for support both internal and external
• Interacts with multiple internal and external customers
• Establishes clear objectives and deliverables
• Track progress, report status and make necessary changes to achieve all project goals
• Analyze and report actual performance against project goals
• Interacts with application support and development to drive issue closure within established Service Level Agreements