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Place of work
Fazuľová 7, Bratislava
Contract type
full-time
Do you speak Polish? Join our Pro Support Team!
Are you a brilliant problem solver who could provide frontline support for a game changing, enterprise-wide support service? Do you want to be a hero to Dell’s EMEA customers by resolving their complex IT issues? Within Dell Services, we are looking for a Client Pro Support Agent to join our remote technical assistance team in Bratislava, as well as providing telephone and email assistance as part of the Dell Global Service Desk.
Key responsibilities
Dell Services develops and delivers solutions that enable clients to maximise returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors when necessary, you will:
• Provides first-level technical support on Dell supplied client products
• Identifies and resolves issues affecting customer client systems
• Uses troubleshooting techniques and tools to identify technical defects/issues
• Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
• Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
• Engaging necessary support staff to resolve escalations in as short a timeframe as possible
• Attends required technical training sessions and makes effective use of assigned lab time
Essential requirements
• Fluency in English and Polish
• Excellent communication and customer service skills
• Active listening and empathy
• Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills
• Self-awareness is important, but be also a team player!
Desirable requirements
• Technical degree or Microsoft certifications
• Experience of providing remote IT support
Key responsibilities
Dell Services develops and delivers solutions that enable clients to maximise returns on IT investments, drive efficiencies and reduce costs. Working with highly skilled technical advisors when necessary, you will:
• Provides first-level technical support on Dell supplied client products
• Identifies and resolves issues affecting customer client systems
• Uses troubleshooting techniques and tools to identify technical defects/issues
• Assumes a proactive role in technical support call avoidance by identifying known problems and documenting resolutions
• Actively supports the customer in all aspects through to problem resolution, keeping the customer informed and updated throughout life of incident
• Engaging necessary support staff to resolve escalations in as short a timeframe as possible
• Attends required technical training sessions and makes effective use of assigned lab time
Essential requirements
• Fluency in English and Polish
• Excellent communication and customer service skills
• Active listening and empathy
• Ability to analyze and solve technical problems related to client products by investigating potential solutions using troubleshooting skills
• Self-awareness is important, but be also a team player!
Desirable requirements
• Technical degree or Microsoft certifications
• Experience of providing remote IT support
Benefity
Our people are the most critical component of our long-term success and their health and wellbeing are our priority. You will enjoy a comprehensive, locally competitive benefits package.Dell is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Dell are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Dell will not tolerate discrimination or harassment based on any of these characteristics.
Read more: Equal Employment Opportunity Policy
ID: 2432256
Dátum zverejnenia: 5.5.2016
2016-05-05
lokalita: Bratislava Pozícia: IT/Technical Support Specialist Spoločnosť: Dell Technologies