Service Delivery Partner Operations Lead - EMEA (maternity cover)

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Dell Services, we are looking for a Service Delivery Partner Operations Lead to join our team in Bratislava.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.



Key Responsibilities

As a Partner Operations Lead, you will be responsible for partner performance and support activities across the EMEA region. Your role will be to:
• Ensure partner performance results are in accordance with SLA’s key measures and the operating plans
• Collaborate with programs team and partner management team to improve procedures to deliver high quality services
• Drive day-to day-operational performance of partners on global metrics
• Subject Matter Expert for partners and internal stakeholders on all Global Partner Deployment processes and procedures
• Responsible for ensuring partners are aware of all Global Partner Deployment processes and procedures and that EMEA region remains aligned with the Global processes
• Operational processes and tools training delivery to partners as required
• Responsible for all Change management that impacts our providers and managing new process implementation
• Support Partner Spend control activity
• Partner on-boarding and partner system access account management