Reporting Specialist

People make Dell – so wherever in the world they work, everyone is rewarded for their contribution. Ready to develop your career in a truly global company? Within the Dell Client Solutions, we are looking for a Customer Experience Reporting Specialist to join our team in Bratislava, Slovak Republic with the possibility to work remotely.

Dell provides end-to-end solutions that enable more affordable and accessible technology around the world, empowering people everywhere to do more. You will be part of a collaborative team that believes in honest communication, shares creativity and welcomes different perspectives. There is a winning culture built on a platform of integrity and a spirit of innovation. We will also provide the mentoring, training and opportunities for you to fulfil your ambitions and potential.

Key Responsibilities

As the Customer Experience Reporting Specialist for the GSD Customer Experience team, you will become an expert on the inner workings of the Dell Survey distribution system called PULSE. This includes using TeraData to troubleshoot where survey volume is falling or rising for any number of different slices of data, adhoc reporting development and its handling off to the COE when it is fully developed, as well as processing documentation and detailed task tracking. Your responsibility will be to:

• Read through SQL code to find gaps in PULSE process
• Troubleshoot multiple data systems and tables to find survey issues submitted by the Tech Support business
• Examine the PULSE process and either explain how it works or work with Global Customer Experience (GCE) or Center of Excellence (COE) to implement fixes
• Adhoc Customer Experience analysis requests from the Tech Support business