Ľutujeme, spoločnosť ponúkajúca danú pracovnú pozíciu ukončila zverejnenie ponuky na stránke.
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Ďakujeme za porozumenie.
Zobraziť podobné ponuky
Place of work
Fazulova 7, Bratislava
Contract type
full-time
Customer Care Team Leader
To get your experience reviewed against this opportunity please apply through our recruitment database.
In compliance with the Slovak Act No. 428/2002 Coll. on Protection of Personal Data as amended, I hereby provide for a sworn declaration that the company Dell s.r.o., with its registered office at Fazulova 7, 811 07 Bratislava, has been consented to use, process and archive my personal data stated in the CV (title, name, surname, date of birth, address, telephone number, educational and professional background) for the purpose of being included in a list of applicants for vacant positions within Dell s.r.o., until my further written notice.
I have been informed that the company Dell s.r.o. shall process my personal data only upon my voluntary approval and that during such processing I dispose rights pursuant to the Act 428/2002 Coll. on Protection of Personal Data as amended.
In compliance with the Slovak Act No. 428/2002 Coll. on Protection of Personal Data as amended, I hereby provide for a sworn declaration that the company Dell s.r.o., with its registered office at Fazulova 7, 811 07 Bratislava, has been consented to use, process and archive my personal data stated in the CV (title, name, surname, date of birth, address, telephone number, educational and professional background) for the purpose of being included in a list of applicants for vacant positions within Dell s.r.o., until my further written notice.
I have been informed that the company Dell s.r.o. shall process my personal data only upon my voluntary approval and that during such processing I dispose rights pursuant to the Act 428/2002 Coll. on Protection of Personal Data as amended.
Customer Care Team Leader has following responsibilites:
• Provides direct supervision to a large team of operational, production, sales, service or administrative team members or a small staff of professional level team members
• Contributes to area by ensuring quality of tasks/services provided by self and others
• Accountable for budget, schedule, and results of a project team or work group
• Supervised team will generally perform multiple tasks and possess a variety of skills and/or knowledge
• Applies advanced knowledge of technical/ administrative skills to leverage the skills of others
• May be responsible for specific projects that span multiple teams
• Develops an understanding of internal operations and how related teams interact
• Improves process efficiencies in support of objectives
• Uses a variety of data analysis tools and methodologies; applies independent judgment to solve systemic problems
• Recommends actions and regularly exercises discretion in regard to key business processes within the team
• Resolves problems requiring broad-based analysis:
• Presents problem analysis and recommends solutions in a creative and logical manner
• Provides direct supervision to a large team of operational, production, sales, service or administrative team members or a small staff of professional level team members
• Contributes to area by ensuring quality of tasks/services provided by self and others
• Accountable for budget, schedule, and results of a project team or work group
• Supervised team will generally perform multiple tasks and possess a variety of skills and/or knowledge
• Applies advanced knowledge of technical/ administrative skills to leverage the skills of others
• May be responsible for specific projects that span multiple teams
• Develops an understanding of internal operations and how related teams interact
• Improves process efficiencies in support of objectives
• Uses a variety of data analysis tools and methodologies; applies independent judgment to solve systemic problems
• Recommends actions and regularly exercises discretion in regard to key business processes within the team
• Resolves problems requiring broad-based analysis:
- Researches, selects and applies appropriate standards
- Exercises judgment to determine appropriate action and alternatives
- Resolves data integrity issues
- Improves processes
• Presents problem analysis and recommends solutions in a creative and logical manner
Osobnostné predpoklady a zručnosti
• German AND English language - advanced
• In-depth disciplinary knowledge; leverages business acumen and subject matter expertise
• Strong ability to build a strong team environment
• Strong ability to identify specific customer needs and drive closure to complex customer issues
• Communication and negotiation skills
• Understanding of Dell goals, customer requirements and knowledge of competitor practices
• Drives strategy
• Drives for results
• Inclusive
• In-depth disciplinary knowledge; leverages business acumen and subject matter expertise
• Strong ability to build a strong team environment
• Strong ability to identify specific customer needs and drive closure to complex customer issues
• Communication and negotiation skills
• Understanding of Dell goals, customer requirements and knowledge of competitor practices
• Drives strategy
• Drives for results
• Inclusive
Benefity
Career- Training and developmental opportunities – online trainings database, soft skills & hard skills trainings based on your individual needs, external language courses reimbursed by Dell up to 166 EUR per year
- Job rotation and career development opportunities
- Internal events – open days, open lectures led by inspiring leaders, product road shows, networking lunches and many others
- Hire a Friend - Employee Referral Program
Health
- Possibility of higher standard services at Health Center Mýtna
- Internal events supported by Dell - Health Day, Dell Giving (blood giving)
- Gym/fitness center with expert consultation and professional trainers
- Sports activities - wide range of sport offerings - football, volleyball, squash, basketball, tennis teams
Balance
- 2 cafés with terrace
- Meal vouchers (3.50 EUR) per workday; fully reimbursed by Dell
- Modern canteen on the ground floor
- Additional days off on the top of the Slovak Labor Code
- Open events such as Dell Family Run
- Volunteering activities such as cooperation with the National Transfusion Center, Animal Freedom, Pontis Foundation; special co-operation with the Medical Garden
Discounts
- Employee Product Purchase Plan - option to purchase Dell products at advantageous prices for employees
- Practical discounts on various products and services - theatres, travel agencies, banks, and many more
Security
- Collective life insurance with MetLife Amslico
- Contribution to 3rd pension pillar
- Housing assistance
ID: 1982157
Dátum zverejnenia: 16.1.2015
2015-01-16
lokalita: Bratislava Pozícia: Call Centre Manager, Call Centre Supervisor, Returns Department Manager Spoločnosť: Dell Technologies